Audrey Verbracken
East Lansing
Summary
Driven Manager with a proven track record at Burger 21, where I enhanced customer satisfaction and resolved staff and customer conflicts efficiently. Skilled in team leadership and complex problem-solving, I excel in delivering high-quality service and improving team performance through effective time management and communication. Server with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Dedicated Office Assistant with over 4 successful months of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors.
Overview
3
3
years of professional experience
Work History
Office Assistant
Framers Edge
01.2025 - Current
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with onboarding of new employees.
- Purchased and maintained office supplies.
- Monitored and tracked budgets and expenses.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Supported staff on special assignments and ad hoc projects.
- Processed incoming and outgoing mail and packages according to established procedures.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Compiled and analyzed data to produce reports.
- Worked flexible hours across night, weekend, and holiday shifts.
Server/Head Bartender
Harpers Restaurant & Brewpub
09.2024 - 01.2025
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Manager
Burger 21
11.2021 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor Of Business - Human Resources Management
Michigan State University
05.2027
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Call handling
- Mail handling
- Bookkeeping
- Event preparation
- Time management
- Team bonding
- Payroll processing
- Inventory management
- Customer relationship management (CRM)
- Positive attitude
Timeline
Office Assistant
Framers Edge
01.2025 - Current
Server/Head Bartender
Harpers Restaurant & Brewpub
09.2024 - 01.2025
Manager
Burger 21
11.2021 - 08.2024
Bachelor Of Business - Human Resources Management
Michigan State University
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