Audrey Vetter
Fort Collins,CO
Summary
Dynamic and results-driven professional with extensive experience at Lowes, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and managing inventory effectively. Skilled in creative problem-solving and fostering a positive work environment, consistently exceeding expectations and driving team success.
Overview
5
5
years of professional experience
Work History
Department Supervisor
Lowes
07.2023 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team by delegating tasks and held each employee accountable for completing assignments.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Complete Shrink, Cycle Counts, Location Audits & IRP
Flooring Sales Specialist
Lowes
08.2022 - 07.2023
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
Customer Service Representative
Fort Collins Heating And Air Conditioning
09.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
ClickList Manager/ Front End Manager
King Soopers
03.2020 - 09.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
Education
No Degree - Art Major
Adams State University
Alamosa, COHigh School Diploma -
Poudre High School
Fort Collins, CO05-2009
Skills
- Effective service communication
- Prioritization and deadline management
- Customer service expertise
- Creative problem-solving
- Team leadership
- Engaging interpersonal skills
- Inventory control
Timeline
Department Supervisor
Lowes
07.2023 - Current
Flooring Sales Specialist
Lowes
08.2022 - 07.2023
Customer Service Representative
Fort Collins Heating And Air Conditioning
09.2021 - 05.2022
ClickList Manager/ Front End Manager
King Soopers
03.2020 - 09.2021
No Degree - Art Major
Adams State University
High School Diploma -
Poudre High School
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