Audrey Villarreal

• Mailed patient appointment letters.
• Maintained and obtained medical records.
• Verified and updated clinical records.
• Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
• Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
• Scheduled appointments for patients at different specialty clinics.
• Interviewed patients to verify and update clinical and demographic records.
• Used CTM and CPRS to maintain and record patient data and generate reports.
• Organized patient records to research records, extract medical information and review records for completeness and accuracy.
• Oriented and trained new staff on proper procedures and policies.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.

• Kept accurate log of requests for medical information and records.
• Reviewed charts and flagged incomplete or inaccurate information.
• Accurately pulled patient records for upcoming appointments and procedures, typically within 8-hour period.
• Processed medical records requests from outside providers according to facility, state and federal law.
• Interacted and communicated easily with department personnel and public.
• Communicated effectively with staff, patients and insurance companies by email and telephone.
• Identified new methods to optimize medical records management.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Maintained patient records in compliance with security regulations.
• Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
• Gathered patient information by collecting demographic information from variety of sources.
• Maintained patient confidence by keeping patient records information confidential.
• Delivered charts to assigned areas of hospital by following established routing procedures.
• Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
• Uploaded physician progress notes, history and physicals into electronic medical records.
• Supported smooth admission and discharge processes by handling associated documents.
• Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
• Maintained accuracy, completeness and security for medical records and health information.
• Prepared and processed forms for government healthcare programs.
• Posted billings to medical insurance providers.
• Input data into computer programs and filing systems.
• Created new physical and computer-based files.

• Mentored and supervised 30 personnel within unit, providing positive guidance for professional and personal development.
• Prepared and delivered investigative reports and briefings.
• Handled administrative requirements, maintained records and submitted operational reports.
• Integrated intelligence activities into other military operations, plans and programs.
• Oversaw teams planning, implementing and realigning field and base operational strategies.
• Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
• Managed all aspects of administrative and personnel needs of ground supply operations.
• Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
• Developed team communications and information for meetings.
• Followed decontamination and mandatory reporting procedures when dealing with infectious individuals.
• Learned new techniques to better serve patients' needs.
• Stabilized serious and critical patients for transport to medical facilities with advanced care teams.
• Prioritized medical procedures based on severity of concern and available resources.
• Evaluated injured or ill persons to determine nature and extent of concerns.

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• Cleaned and replenished vehicle daily to maintain readiness for emergency medical response.
• Kept up with continuing education requirements to maintain certification.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Maintained energy and enthusiasm in fast-paced environment.
• Maintained excellent attendance record, consistently arriving to work on time.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Referred and screened patients to make best use of resources, triage staff and serve community members.
• Completed clerical duties and tasks for clinic administration.
• Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
• Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
• Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
• Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
• Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic and health history to keep information current.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Managed multi-line phone system and pleasantly greeted patients.
• Completed and filed financial documentation for accounting purposes.
• Helped patients complete necessary medical forms and documentation.
• Maintained current and accurate medical records for patients.
• Supported office staff and operational requirements with administrative tasks.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Organized paperwork such as charts and reports for office and patient needs.
• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
• Transcribed phone messages and relayed to appropriate personnel.

• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Ordered and prepared reagents and supplies.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
• Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
• Obtained all prescribed laboratory testing.
• Compiled necessary documents for surgical billing packages.
• Tested and recorded blood glucose levels.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Ambulated, turned and positioned patients.
• Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
• Called and faxed pharmacies to submit prescriptions and refills.
• Collected and documented patient medical information such as blood pressure and weight.
• Obtained pre- and post-treatment vital signs and weight.
• Taught patients about medications, procedures and care plan instructions.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Obtained client medical history, medication information, symptoms and allergies.
• Verified appropriate lab couriers picked up collected lab specimens.
• Prepared initial patient charts for admission.