AUDREY WALKER

• Provided expertise in specialized field, ensuring high-quality outcomes.
• Enhanced team efficiency by sharing specialized knowledge and skills.
• Specialized in resolving complex ticket issues, improving operational success.
• Conducted detailed analysis for informed decision-making and utilizing flight plans and fastest alternate routs for our medallion passengers
• Collaborated with cross-functional teams for prompt solutions to passengers dilemmas
• Go to person other specialists from around US and overseas called to get ticket issues rectified
• Ensured compliance utilizing online tools in calculating corect fare values and flights following contracts of carrages
• calculated fees utilizing payment tools to transfer from other countries currencies to US currencie
• Improved problem-solving capabilities by applying expert knowledge.
• utilized de-escalation skills on complex passenger complaints and disatifaction

• Enhanced customer satisfaction by providing timely resolutions to inquiries.
• Managed customer accounts for improved service delivery.
• Provided technical support, resolving issues efficiently for seamless customer experience.
• Improved service quality with proactive communication and follow-up.
• Handled billing inquiries to ensure customer account accuracy.
• Interacted with customers to provide detailed product information and recommendations.
• Facilitated communication between departments, enhancing customer support.
• Utilized CRM tools for efficient management of customer data and interactions.
• Developed strong relationships with customers, fostering trust and loyalty.
• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.

• Met with customers to assess needs, financial status, and eligibility.
• Built strong relationships with clients through transparent communication and trust-building activities.
• Supported continuous improvement efforts within the organization by participating in training programs, workshops, and industry conferences.
• Conducted thorough risk assessments, minimizing potential losses for clients and the firm.
• Increased client satisfaction by providing comprehensive financial advice and personalized solutions.
• Worked closely with clients to determine goals and recommend appropriate services to maintain long-term relationships with account holders.
• Collaborated with cross-functional teams to develop innovative financial products for diverse clientele.
• Handled incoming payments and outgoing disbursements.
• Developed strong relationships with clients through consistent communication and excellent service.

• Assisted passengers in boarding process, ensuring smooth and efficient operations.
• Improved customer experience by addressing inquiries promptly and courteously.
• Coordinated with flight crew to maintain timely departures.
• Facilitated seamless boarding processes, enhancing on-time performance.
• Resolved passenger issues to ensure satisfaction and repeat business.
• Ensured compliance with safety protocols, maintaining secure boarding area.
• Conducted pre-flight announcements to inform passengers of flight details.
• Provided exceptional customer service, addressing concerns with empathy.
• Assisted in ticket scanning and seat assignments for optimal boarding flow.
• Resolved seating disputes to maintain order and passenger satisfaction.

• Promoted a positive customer experience during the collections process, leading to increased client retention rates.
• Improved customer payment rates by developing and implementing effective collection strategies.
• Contributed to company growth by maintaining a healthy cash flow through consistent debt recovery efforts.
• Supported management decision-making by providing detailed reports on collection activities and results regularly.
• Maintained accurate records of customer communications, payments, and account status for optimal reporting and analysis purposes.
• Reduced delinquent accounts by creating customized repayment plans tailored to individual client needs.
• Demonstrated strong problem-solving skills by effectively resolving complex customer issues related to billing disputes and account discrepancies, leading to improved customer satisfaction levels and reduced resolution times.

Identified and provided creative solutions to improve workflow.

Developed and maintained detailed reports and other communications to provide performance metrics to appropriate internal groups and departments.

Set up and processed orders for customers and or technicians to ensure excellent customer service.

Directed technicians to achieve their work in a timely manner.

Provisioned CDV phone and modems, and installed cable services.

Assisted technicians to achieve dial tone, internet connectivity/cable hitting DCT, cable card, HD/DVRs.