Audrey Wallace
Muskogee,OK
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
year of professional experience
Work History
Call Center Representative
OKDHS Live
Oklahoma City, OK
02.2024 - 07.2024
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Attended regular training sessions on updates and changes within the industry or organization.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
Administrative Assistant
Eastern Heights Church
Muskogee, OK
07.2023 - 12.2023
- Developed and maintained filing systems for confidential documents and records.
- Managed office supplies inventory and placed orders when necessary.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
Bachelor of Science - Psychology
Northeastern State University
Tahlequah, OK05-2026
High School Diploma -
Muskogee High School
Muskogee, OK05-2017
Skills
- Customer Service
- Report Preparation
- Data Entry
- Account updating
- Technical Support
- Strong Problem Solver
Accomplishments
- Achieved recognition on the Dean's Honor Roll for the Spring Semester 2024
- Achieved recognition on the Dean's Honor Roll for the Fall Semester 2023
Timeline
Call Center Representative
OKDHS Live
02.2024 - 07.2024
Administrative Assistant
Eastern Heights Church
07.2023 - 12.2023
Bachelor of Science - Psychology
Northeastern State University
High School Diploma -
Muskogee High School