Audrey Ware
Easton,PA
Summary
problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Registered Medical Assistant
Seniorlife Lehigh Valley
04.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Packaged and shipped specimens to central lab daily.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
Dermatology Partners
09.2022 - 03.2023
- Draw-up Lidocaine syringes
- Serve as a contact person for the Liquid Nitrogen supplier.
- Clean autoclave weekly; Deep clean autoclave monthly
- Perform medical exams, order diagnostic tests, and interpret results
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Develop treatment plans and provide advice to patients
- Assist with technical procedures like photo-therapy and surgeries.
- Assist staff in cleaning rooms between patients
- Accurately records vital signs, reconciles patients’ medications, allergies and current problem list
Registered Medical Assistant
Lehigh Valley Hospital and Health Network
07.2021 - 09.2022
- Aided in the prevention of diagnostic errors by diligently preparing patients for various tests, including blood draws or imaging studies.
- Provided critical support during emergency situations by remaining calm and following established protocols for patient stabilization or appropriate medical intervention.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained up-to-date patient records with medical histories and test results.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
Authorization Representative/ Medical Assistant
Comprehensive Pain Management Center
04.2020 - 06.2021
- Maintained up-to-date knowledge of insurance policies and procedures to effectively communicate requirements to patients.
- Communicated required insurance information in person and by telephone to patients, physician offices, third party payers and agencies.
- Monitored accounts for signs of fraud and non-payment issues.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Followed comprehensive clinical protocols to safeguard patient safety.
Education
Associate of Science - Healthcare
Northampton Community College
Bethlehem, PA08-2025
Diploma - Medical Assistant
Lincoln Technical Institute
Allentown01-2021
Skills
- Computer Skills
- Organizational Skills
- Flexible and Adaptable
- Calm Under Pressure
- Patient Assessments
- Sterilization
- EMR / EHR
- X-rays
- Preoperative preparation
- Medical Documentation
- Orthopedic casting
- HIPAA Compliance
Timeline
Registered Medical Assistant
Seniorlife Lehigh Valley
04.2024 - Current
Medical Assistant
Dermatology Partners
09.2022 - 03.2023
Registered Medical Assistant
Lehigh Valley Hospital and Health Network
07.2021 - 09.2022
Authorization Representative/ Medical Assistant
Comprehensive Pain Management Center
04.2020 - 06.2021
Associate of Science - Healthcare
Northampton Community College
Diploma - Medical Assistant
Lincoln Technical Institute