Open To Work
Audrey Wilson
Woodbridge,VA
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
12
12
years of professional experience
Work History
Manager
All for you
Charlottesville, Virginia
02.2018 - 07.2025
- Managed vendor relationships to ensure timely delivery of services and products.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Department Manager
Walmart
Ruckersville, Virginia
06.2013 - 03.2018
- Managed daily operations and ensured compliance with company policies.
- Oversaw inventory management and maintained stock levels effectively.
- Collaborated with cross-functional teams to achieve departmental goals.
- Handled shift overstock, restocking and inventory control.
- Followed safety protocols and company processes and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Worked closely with sales associates to complete tasks.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Resolved customer complaints and issues promptly and professionally.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Charlottesville High
Charlottesville, VA06-1990
Skills
- Vendor management
- Inventory control
- Customer service
- Staff training
- Performance evaluation
- Operations management
- Teamwork
- Revenue management
Work Preference
Work Type
Full TimeTimeline
Manager
All for you
02.2018 - 07.2025
Department Manager
Walmart
06.2013 - 03.2018
High School Diploma -
Charlottesville High
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