Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Audrey Work

Malta,OH

Summary

Driven professional with a proven track record at Autozone Distribution Center, excelling in customer service excellence and warehouse operations. Mastered inventory management and problem resolution, significantly enhancing client satisfaction and team efficiency. Skilled in Microsoft Office and interpersonal communication, adept at fostering positive customer relations and ensuring workplace safety.

Overview

1
year of professional experience

Work History

Autozone Distribution Center

Returns Processor
04.2017 - 12.2017

Job overview

  • Delivered high-quality customer service by gathering feedback on product deficiencies.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Documented returned product details in [Software] inventory tracking system.
  • Maintained company processing standards across [Number] product lines.
  • Unloaded, inspected, and stored damaged and returned products.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Jakes

Head Cook
01.2017 - 04.2017

Job overview

  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Placed orders to restock items before supplies ran out.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Participated in food tastings and taste tests.
  • Set up and broke down kitchen for service.
  • Coordinated with team members to prepare orders on time.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Evaluated food products to verify freshness and quality.
  • Utilized culinary techniques to create visually appealing dishes.
  • Developed new recipes and flavor combinations to enhance customer dining experience.
  • Disciplined and dedicated to meeting high-quality standards.
  • Assisted with menu development and planning.
  • Monitored food production to verify quality and consistency.

Education

Blackstone Career Institute
Allentown, PA

Paralegal from Law (Pre-Law)
05.2023

University Overview

  • Honor Roll
  • Howard Chandler Christie Art Guild Scholarship Recipient

Skills

  • Warehouse Operations
  • Workplace Safety
  • Shipping and receiving
  • Product Inspection
  • Customer Service
  • De-Escalation Techniques
  • Adaptability and Flexibility
  • Interpersonal Skills
  • Problem Resolution
  • Adaptability
  • Microsoft Office
  • Continuous Improvement
  • Customer Relations
  • MS Office
  • Office equipment proficiency
  • Decision-Making
  • Persuasion skills
  • Analytical Skills
  • Feedback collection
  • Upselling techniques
  • Conflict Resolution
  • Customer service excellence

Software

Microsoft Word

Microsoft Excel

Microsoft Powerpoint

Timeline

Returns Processor
Autozone Distribution Center
04.2017 - 12.2017
Head Cook
Jakes
01.2017 - 04.2017
Blackstone Career Institute
Paralegal from Law (Pre-Law)
Audrey Work