Summary
Overview
Work History
Education
Skills
Awards
Assessments
Timeline
Generic

Audrey Yancey

St. Louis,MO

Summary

To secure a challenging position where my skills and abilities will grow, while working hard to gain advancement within and allow myself to make a valuable contribution into a growing organization Authorized to work in the US for any employer

Overview

14
14
years of professional experience

Work History

Sales Associate

Dollar General
09.2020 - 07.2021
  • I attend to greeting patrons, retail purchases, accessing items needed and making sure every customer has a outstanding visit at our location.
  • I've been acknowledge by the customer's as well as management and department head. For giving exceptional service, care and attention to customers.
  • I also contribute to restocking, cleaning and organizing misplaced merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

ISO Tank Mechanic and Inspector

Midwest Systems
07.2019 - 11.2019
  • I inspected clean and dirty ISO tanks daily.
  • I recognized and recorded any infractions found on each tank daily; i.e written and digitally on tablet.
  • I had to climb 10 to 15 in air, harnessed or with out to complete said inspection.
  • I also climb inside said tank to clean at times, while working with chemical agents.
  • I scraped all old plaques off of entire tank, as well as photograph any damage.
  • I conducted pressurize test on tanks daily and replaced any mechanisms broken or missing on said tank.

Sales Associate/Front Desk

Ashley Furniture HomeStore
09.2017 - 03.2019
  • Sales floor associate with one on one interaction and knowledge of merchandise sold.
  • Training on how furniture was manufactured as well as, hands on knowledge to show each customer.
  • Upselling of products and warranties to potential buyers.
  • After One year of Sales moved to Front Desk Associate.
  • Took 30 plus calls to schedule appointments, messages, deliveries, complaints, merchandise availability, add on or take off of products.
  • Microsoft word, Excel, Spreadsheets and Data Entry of all customers and potential customers daily.
  • Ran multiple credit checks for buyers to get the best fit with financial borrowers.
  • Typing skills, mathematical break down on payment plans available, cash, debit/credit cards, and check handling for POS.
  • Deposits and overall counting of cashier's draw.
  • Review of all orders to ensure of completeness.
  • Outbound and Inbound calls to current customers, past and acquiring future buyers.

Count Team Member

River City Casino
03.2014 - 01.2017
  • Remove bill validator drop boxes from slot machine, and replace with empty box
  • Load dropped bill validator boxes on cart and transport to the count room
  • Verify cash revenue bags from non-gaming outlets and record any discrepancies
  • Operate a 2-pocket currency counter machine to count and strap currency from slot bill validator cash boxes, table game drop boxes and non-gaming revenue
  • Trace and match fills/credit slips from table game drop boxes to the Master Games summary Report and document any discrepancies
  • Operate a MPS Cummins machine and upload end of day totals to the Audit department
  • Empty table game drop boxes individually and in numerical order.
  • Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.

Assistant Manager

Little Faces Learning Center
02.2010 - 03.2014
  • Assist group supervisor with both long and short range activities in accordance with curriculum objectives, developmentally appropriate practice and program philosophy.
  • Provide input for bi-annual assessment of children's development
  • Maintain daily open communication with parents and maintain confidentiality
  • Keep accident reports, Report any suspect abuse to supervisor
  • Arrange a classroom environment in accordance to program goals and philosophy
  • Maintain a safe and healthy environment
  • Inspect and replace damaged or lost materials
  • Attend in-service and staff meetings
  • Keep all appropriate records such as records, attendance and timesheets
  • Defined clear targets and objectives and communicated to other team members.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Housekeeping Supervisor

Your Property& Investment
01.2008 - 02.2010
  • Supervised and worked on a five to eight person's team cleaning different offices buildings
  • Sweep, scrub, mop and polish floors, vacuum clean carpets, rugs and draperies
  • Dust and polish furniture and fittings, cleaning metal fixtures and fittings
  • Dispose of trash in a sanitary manner, empty and clean trash containers
  • Replenished and order cleaning supplies
  • Increased employee performance through effective supervision and training.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Addressed customer feedback and complaints to maximize satisfaction.

Education

Some College - Radiology Technology

Saint Louis Community College
St. Louis, MO
03.2015

High school diploma - General

Rockwood Summit Sr. High School
Fenton, MO
05.1998

Skills

  • Troubleshooting
  • Assistant Manager Experience
  • Microsoft Word/Excel/Office/Outlook (1 year)
  • Typing (1 year)
  • Ten(10) Key (1 year)

Awards

Integrity June 2015 Awarded, nominated by my manager and fellow team members for always doing the right thing..

Assessments

  • Customer focus & orientation — Proficient June 2021 Responding to customer situations with sensitivity Full results: Proficient
  • Customer service — Proficient June 2021 Identifying and resolving common customer issues Full results: Proficient
  • Call center customer service — Highly Proficient June 2021 Tests a candidate's ability to demonstrate customer service skills in a call center setting Full results: Highly Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Sales Associate

Dollar General
09.2020 - 07.2021

ISO Tank Mechanic and Inspector

Midwest Systems
07.2019 - 11.2019

Sales Associate/Front Desk

Ashley Furniture HomeStore
09.2017 - 03.2019

Count Team Member

River City Casino
03.2014 - 01.2017

Assistant Manager

Little Faces Learning Center
02.2010 - 03.2014

Housekeeping Supervisor

Your Property& Investment
01.2008 - 02.2010

Some College - Radiology Technology

Saint Louis Community College

High school diploma - General

Rockwood Summit Sr. High School

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