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Audrey Y. Taylor
Cleveland,USA
Summary
Dynamic leader with extensive experience in event operations and client engagement at STEP FORWARD. Proven track record in program development, financial analysis, and performance management, driving successful outcomes for over 28,000 residents. Skilled in fostering community relationships, enhancing the guest experience, and implementing innovative solutions to ensure operational excellence and strategic growth.
Overview
11
11
years of professional experience
Work History
Director, HEAP
STEP FORWARD
Cleveland, OH
02.2024 - 01.2026
- Supervise four Managers of the HEAP Office, promoting best practices in customer service and application processing.
- Collaborate with various Directors to ensure success in operations, staff servicing, and community outreach initiatives.
- Research and recommend new program initiatives and technological improvements to enhance guest experience for over 28,000 residents.
- Coordinate program operations, technology, and human resources for approximately eight budgets with a current operating budget of approximately $7 million, including financial analysis of expenses.
- Implement systematic reviews of federal and state reporting to assist with resource allocation and accountability in developing new initiatives.
Director, Professional Development Services
STEP FORWARD formerly CEOGC
Cleveland, OH
07.2020 - 02.2024
- Manage a team of six staff members to ensure blended learning curriculum and community resources are executed according to agency guidelines.
- Research and recommend new program initiatives and technological improvements to enhance professional development strategies based on labor force needs.
- Collaborate with departments within the agency and outside community service providers to ensure training programs are adequately marketed and relevant.
- Provide financial statement analysis to Budget Analyst for six program budgets of approximately $1.7 million for tracking and forecasting.
- Assist Community Services Team with operations, performance reporting, and outcomes tracking, emphasizing Professional Development Services.
Workforce Development Training Supervisor
CEOGC
Cleveland, OH
06.2015 - 07.2020
- Directly manage a team of four Instructors and four partner volunteer trainees in executing blended learning curriculum with today's technology.
- Research and recommend new program initiatives and technological improvements to enhance workforce development programs based on labor force trends.
- Collaborate with outreach campaigns to ensure operational requirements are met and training programs are effectively promoted.
- Assist Program Manager with operations, performance reporting, and outcomes tracking, focusing on instruction and staffing for quality services.
Education
Master of Education - Curriculum & Instruction/Concentration-Integrated Mathematics Gr.7-12
Cleveland State University
Cleveland, OHMaster of Business Administration - General MBA
David N. Myers University
Cleveland, OHBA - Business Administration (Major: Business Management; Minor: Law & Ethics)
Baldwin Wallace University
Berea, OHSkills
- Event operations
- Program development
- Financial analysis
- Process improvement
- Staff management
- Change management
- Verbal and written communication
- Training program development
- Client engagement
- Performance management
- Budget management
- Performance tracking
- Strategic planning
- Community outreach
- Conflict resolution
- Team leadership
Affiliations
- Step Forward Leadership Academy, 2023
- Step Forward Strategic Planning Committee, 2020
- National Association of Workforce Development Professionals, 2021
- CSIC Partner/ODJFS, 2023
- Women of Color Foundation, 2021
- Cleveland Foundation, 2020
Personal Information
Title: Project Consultant/ Management/Change Agent
Skills Summary
Proficient in Microsoft Office software programs, Microsoft IC3 Digital Literacy Certification, AI proficient, Proficient speaker, reader and writer of the English language, Novice speaker, reader and writer of the Spanish language, Novice speaker of the German language
Timeline
Director, HEAP
STEP FORWARD
02.2024 - 01.2026
Director, Professional Development Services
STEP FORWARD formerly CEOGC
07.2020 - 02.2024
Workforce Development Training Supervisor
CEOGC
06.2015 - 07.2020
Master of Education - Curriculum & Instruction/Concentration-Integrated Mathematics Gr.7-12
Cleveland State University
Master of Business Administration - General MBA
David N. Myers University
BA - Business Administration (Major: Business Management; Minor: Law & Ethics)
Baldwin Wallace University