Audrey Zenon
Austin,TX
Summary
Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 13 years of progressive training experience and take on challenging new role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Training Supervisor
Texas Department Of Transportation
11.2018 - Current
- Manage internal and external training for over 12,000 employees
- Manage out-of-agency training program to include state municipalities and local governments
- Initiate new training programs, such as federally mandated CDL training.
- Plan, execute, monitor, and control development of new projects to meet agency goals.
- Conduct Training Need’s Assessment.
- Manage scheduling and coordinating of training sessions, including booking facilities
- Create and maintain detailed training records and reports for administration review.
- Oversee contract administration and negotiate contracts for development and delivery of training and educational services
- Prepare and monitor unit operating budget.
- Review proposed legislation or impact statements affecting training.
- Perform trend analysis and/or prepare special research projects and statistical reports in support of the agency.
- Provide consultation to individuals, districts, divisions, and office on HR and related contracting matters.
- Represent the department at district, division, and office meetings.
- Manage 7 internal teams to work fluidly through the department’s processes.
- Manage more than $6.5M of WFD work, over 50 contracts in a transparent and defensible manner.
- Ensure all new staff members receive training and necessary professional certifications
Training Specialist
Texas Department Of Traansportation
05.2015 - 11.2018
- Served as team lead of the Program Administration team.
- Assist and evaluate vended training with operations manager for statewide delivery.
- Served as leadership and mentor to technical assistant team.
- Managed the statewide Maintenance Leadership Academy.
- Managed the statewide Inspector Development Program.
- Managed all vended contracts and active vendors throughout the State.
- Analyzed data for the PA team and created training schedules based on the Annual Needs Assessment.
- Responsible for overseeing inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation.
- Maintained an annual average of approximately 65 classes per week.
- Participated in the creation of videos for Career Development purposes.
- Collected data on program effectiveness to develop modifications and improvements to curricula.
- Trained and mentored new personnel hired to fulfill various roles.
- Tracked students and instructors leaves, attendance, scores and overall performance in databases.
- Coordinated administrative functions necessary to deliver and document training programs.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
Field Training Coordinator
Texas Department Of Transportation
05.2010 - 05.2015
- Developed schedules for over 100 courses and evaluated in-house training sessions.
- Monitored contracted training with special regard to availability, funding and resources.
- Conducted personalized training for new employees, improving ramp-up time dramatically.
- Facilitated courses when necessary.
- Developed and maintained a training plan database to ensure that all employees had the proper training and maintained employee training history for more than 2,000 employees in the southeast region of Texas.
- Served as project leader to assist Field Operations Supervisor coordinate SOP/Desktop References, and to train new employees in two remote locations.
Maintenance Office Manager
Texas Department Of Transportation
05.2005 - 05.2010
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee records and productivity and submitted evaluation reports.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Directed day to day office operations, providing fundamental support to supervisor and co-workers.
- Managed payroll for 16 employees.
- Prepared and coordinated overtime reports and time adjustments.
- Coached new employees on administrative procedures, company policies and performance standards.
- Completed contract work orders.
- Managed multi-lined phones and two-way communication system.
- Supported Maintenance Supervisor through document management, calendar organization and collateral preparation for meetings.
- Assisted administrative team members with completing daily tasks in order to maintain a smooth workflow.
- Managed with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
- Managed electronic records database and handled all file requests.
- Created and compiled detailed budget analysis.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZMaster of Science - Management And Leadership
Western Governors University
Salt Lake City, UT12.2019
Skills
- Materials Organization
- Standard Operating Procedures Proficient
- Program Implementation
- Staffing and Workflow Planning
- Learning Strategies
- Training Solutions Development
- Schedule Coordination
- Policy Implementation
- Business Management Principles
- Project Management
- Training Logistics
Certification
CERTIFIED TEXAS CONTRACT MANAGER, CTCM
Timeline
Training Supervisor
Texas Department Of Transportation
11.2018 - Current
Training Specialist
Texas Department Of Traansportation
05.2015 - 11.2018
Field Training Coordinator
Texas Department Of Transportation
05.2010 - 05.2015
Maintenance Office Manager
Texas Department Of Transportation
05.2005 - 05.2010
Bachelor of Science - Business Administration
University of Phoenix
Master of Science - Management And Leadership
Western Governors University