AUDREYANA ORTIZ
Otsuka Icu Medical
Austin,TX
1
Language
2027
years of professional experience
Versatile professional with outstanding customer service skills and ability to easily identify and meet customers’ and colleagues’ needs. Critical thinker with excellent organizational strengths who prioritizes and completes multiple tasks with competing deadlines. Represent the company with professionalism, demonstrating attention to detail, politeness, and willingness to go the extra mile to ensure satisfaction. Maintain careful documentation and files, ensuring proper confidentiality of sensitive information. Exceptional communicator, known for developing relationships and working with stakeholders at all levels. Core competencies: Customer Service | Merchandising | Sales & Marketing | Warehouse Operations | Material Handling | Order Assembly | Safety | Data Entry | Database Management | Cross-functional Collaboration | Process Improvement | Communication | Issue Resolution
Work History
Manufacturing Specialist
1 Year 5 Months- Streamlined manufacturing processes to enhance operational efficiency and reduce waste.
- Collaborated with cross-functional teams to ensure compliance with quality standards and regulatory requirements.
- Developed training materials and conducted workshops for new staff on equipment operation and safety protocols.
- Implemented best practices for inventory management, improving accuracy in stock levels and order fulfillment.
- Led cross-functional teams to enhance manufacturing processes and improve product quality.
- Developed and implemented training programs for new staff, improving onboarding efficiency.
- Streamlined production workflows, reducing downtime and increasing overall operational efficiency.
- Conducted regular audits of manufacturing processes to ensure compliance with industry standards.
- Strictly following FDA Good Manufacturing Practices (GMP) and maintaining cleanroom standards.
- Utilizing continuous improvement methodologies (like Six-Sigma) to reduce scrap and improve equipment uptime.
- Assisting engineering and quality teams in equipment validation and training operators.
- Organized work to meet demanding production goals.
- Maintain accurate, legible, and real-time records of production runs, material usage, and batch records.
Backup Manufacturing Specalist
5 Months- Led cross-functional teams to enhance manufacturing processes and improve product quality.
- Developed and implemented training programs for new staff, improving onboarding efficiency.
- Streamlined production workflows, reducing downtime and increasing overall operational efficiency.
- Conducted regular audits of manufacturing processes to ensure compliance with industry standards.
- Strictly following FDA Good Manufacturing Practices (GMP) and maintaining cleanroom standards.
- Utilizing continuous improvement methodologies (like Six-Sigma) to reduce scrap and improve equipment uptime.
- Assisting engineering and quality teams in equipment validation and training operators.
- Organized work to meet demanding production goals.
- Maintain accurate, legible, and real-time records of production runs, material usage, and batch records.
Production Operator
2 Years 7 Months- Operated and monitored production equipment to ensure optimal performance and adherence to safety standards.
- Conducted quality checks on finished products to maintain compliance with regulatory requirements.
- Collaborated with team members to streamline production processes, enhancing overall efficiency.
- Trained new operators on equipment usage, safety protocols, and best practices for productivity.
Production Associate
2 Years 6 Months- Coordinated production efforts with third-party company to ensure timely delivery of door glass, back glass, and windshields.
- Executed meticulous packaging procedures, achieving a consistent accuracy rate of 98% or better.
- Developed and delivered comprehensive training programs to ensure new team members understand operational protocols.
Deburr/Hardware/Tap
1 Year- Achieved high-quality finishes by effectively smoothing rough edges on sheet metal before inspection.
Optimized hardware integration by successfully punching hardware into sheet metal.
Facilitated accurate tapping through metal with the correct size tap to improve project outcomes.
Finalized projects by meticulously entering details into the system for seamless documentation. - Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Assembly Line Worker
1 Year- Coordinated the labeling and assembly of orders for efficient processing. Oversaw loading operations to ensure prompt delivery of assembled orders.
- Collaborated with team members to maintain smooth workflow and meet production targets.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
Hostess
- Coordinated customer greetings and seating assignments to optimize dining flow.
- Monitored restroom conditions hourly and restocked condiment stations at shift conclusion to enhance customer experience.
- Monitored dining area for guest satisfaction, addressing concerns promptly.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Opened and closed seating sections according to volume of guests.
Material Handler
- Unpacked, scanned, and labeled printers for assembly; performed laptop/PC repairs; and cleaned product following assembly.
- Collaborated with team members to optimize workflow and reduce processing times.
- Implemented process improvements that enhanced material handling efficiency and reduced waste.
- Conducted routine inspections of equipment to ensure safe operation and compliance with regulations.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
Kids Club Attendant
- Supervised and organized entertainment for children, prioritizing their safety and wellbeing as parents exercised in the gym.
- Provided exceptional service to ensure a positive customer experience.
- Implemented daily cleaning and organization protocols to maintain a safe environment.
- Actively supervised indoor play areas, ensuring child safety throughout each day''s activities.
- Enhanced children''s creativity by implementing engaging and age-appropriate activities.
- Maintained cleanliness and organization of Kid''s Club facilities, ensuring a welcoming atmosphere for families.
Sales Associate
1 Year- Facilitated positive customer experiences through welcoming greetings and prompt responses to questions.
- Utilized POS systems for efficient transaction processing and financial reporting accuracy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Quick Turns Merchandising
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Hostess
- Greeted and seated guests, ensuring a warm and welcoming atmosphere.
- Assisted in implementing improved workflow processes to enhance guest experience.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored dining area for guest satisfaction, addressing concerns promptly.
- Opened and closed seating sections according to volume of guests.
Education
Diploma
Skills
Production planning proficiency
Machine operation
Team leadership qualities
Continuous improvement initiatives
Customer service
Work ethic and integrity
Patience and empathy
Cleaning and sanitizing
Team collaboration
Professionalism and courtesy
Cash register systems
Product knowledge
Refunds and exchanges
Conflict resolution
Complex Problem-solving
Merchandise restocking
Inventory control
Attention to detail
Reports and documents
Records maintenance
Clear communication
Organizational growth
Honest and dependable
Problem-solving
Gift card handling
Hospitality and accommodation
Verbal communication
GMP practices
GMP regulations adherence
Languages
English
Native or Bilingual
Timeline
Manufacturing Specialist
Otsuka Icu Medical
02.2025 - CurrentRead More
Backup Manufacturing Specalist
ICU Medical
09.2024 - 02.2025Read More
Production Operator
ICU Medical
02.2022 - 09.2024Read More
Production Associate
PILKINGTON NORTH AMERICA, INC.
03.2019 - 09.2021Read More
Deburr/Hardware/Tap
PARADIGM METALS INC.
01.2018 - 01.2019Read More
Assembly Line Worker
ACTION BOX
01.2017 - 01.2018Read More
Material Handler
IMAGE MICROSYSTEMS
01.2017 - 01.2017Read More
Kids Club Attendant
GOLDS GYM
01.2017 - 01.2017Read More
Sales Associate
GUESS FACTORY
01.2016 - 01.2017Read More
Quick Turns Merchandising
SHIPPING CARTS
01.2016 - 01.2016Read More
Hostess
APPLEBEE'S
01.2014 - 01.2014Read More
Hostess
DECKHAND OYSTER BAR
2017 - 2017Read More
CEDAR RIDGE HIGH SCHOOL
Diploma
Read More