AUDREYANNA HERNANDEZ HISATAKE
Sacramento,USA
Summary
Dedicated and versatile professional with a background in Front Desk management and Human Resources. Highly skilled in providing exceptional customer service, protesting unemployment claims, supporting leave of absence management, and other HR duties. Proven ability to maintain confidentiality, work independently, and meet deadlines. Seeking new career opportunities where I can leverage my diverse skill set to contribute to the success and growth of an organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Representative
Matriarch Insurance
Sacramento, California
04.2024 - 12.2024
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Developed key customer relationships to increase sales.
- Listened to customer needs to identify and recommend best products and services.
HR Specialist
Employer's Guardian
Sacramento, CA
02.2018 - 03.2024
- Establishes a genuine relationship based on helping clients beyond the transaction
- Manages unemployment claims life cycle from beginning to end by gathering records to support the response, such as performance, termination, and acknowledgments of company policies
- Prepares Hearing Briefs for an Unemployment Hearings
- Supports the Leave of Absences Department by reviewing requests received from clients, providing required notices and communication to clients to initiate and designate appropriate leave categories
- Supports the Front Desk as backup for phones by coordinating with the Front Desk on needed coverage
- Ensures that callers feel important by timely answering phones within two rings; qualifying the caller and directing them consistent with Company protocols; uses good judgment in assessing the needed sense of urgency or priority; when immediate assistance isn't available offers to schedules times for other team members in the office to return calls
- Serves as the primary backup for New Hire Packets processing through DocuSign in a timely manner
- Ensures Client's Company handbook is compliant by updating the Handbook annually through BLR
- Assists in the Risk Department by fielding incoming employee injury claims by collecting the baseline information and help manage the injury claim from open to close
- Maintains client WC Policies and data on the WC Object by gathering policy renewals, current loss runs
Front Desk Receptionist
Madison Dental Care
11.2011 - 02.2018
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process
- Received incoming calls and coordinated with staff to fulfill customer requests
- Scheduled appointments and maintained and updated appointment calendars
- Verified dental insurance, presented treatment plans, and scheduled patients
Education
Life Insurance - Insurance
AD Banker
Sacramento, CA12-2023
Skills
- Employee Onboarding
- Organization and Time Management
- Customer Service
- Communication
- Problem-Solving
- Teamwork
- Protesting Unemployment Claims
- Compliance
Additional Information
Notary Public
Certification
- Life insurance license
Timeline
Sales Representative
Matriarch Insurance
04.2024 - 12.2024
HR Specialist
Employer's Guardian
02.2018 - 03.2024
Front Desk Receptionist
Madison Dental Care
11.2011 - 02.2018
Life Insurance - Insurance
AD Banker
Similar Profiles
Mary YanezMary Yanez
Diagnostic Medical Sonographer at Matriarch Imaging CenterDiagnostic Medical Sonographer at Matriarch Imaging Center
Seneca ZunigaSeneca Zuniga
Agency Owner at Zuniga Insurance Agency: Allstate InsuranceAgency Owner at Zuniga Insurance Agency: Allstate Insurance
Lisa Mack ThornburgLisa Mack Thornburg
Account Manager at Commercial Risk Insurance / Thornburg Insurance ServicesAccount Manager at Commercial Risk Insurance / Thornburg Insurance Services
ALLEN BOYDALLEN BOYD
Forklift operator at Bush IndustriesForklift operator at Bush Industries
JAYWANTI LALJAYWANTI LAL
Head Cashier/Administration officer at Charming Angels ClosetHead Cashier/Administration officer at Charming Angels Closet