AUDREY C. RICH
Waukesha
Summary
Dedicated legal administrative assistant with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Call Quality Specialist
Rausch Strum LLP
08.2021 - Current
- Import and export hundreds of calls to different clients, pulling financial history from case files
- Score calls from debt collectors to ensure collectors are kept up with hundred of different legal protocols
- Prepare detailed reports on audit findings and rely information back to client
- Supervise audits of establishments, and determine scope of investigation required
- Hold a 100% audit rate on all calls scored for nearly 3 years
- Create different daily, weekly, and monthly reports and deliverables
- Facilitate with a team of 5 people to ensure hit all deadlines and thorough communication each day.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Exceeded call quality standards by adhering to company policies and procedures during all interactions.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
Bartender and Customer Service
Sunset Bowl Entertainment Center
12.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelor of Letters and Science - Communication Studies
University of Wisconsin Oshkosh
Oshkosh, WI05.2024
Skills
- Compliance knowledge
- Assertiveness
- Industry Awareness
- Feedback Delivery
- Call Evaluation
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking and Organization
Volunteer Experience
- Winnebago Housing Authority, Oshkosh, WI, 02/2023, 05/2023, Connected with residents to help fight isolation and help through difficult times and past trauma.
- St. Vincent De Paul, Oshkosh, WI, 02/2022, 05/2022, Unpacked loads of active wear, dress wear, socks, and jackets, brought hundreds of clothes out on to the sales floor.
- Blessings for Backpacks, Brookfield, WI, 07/2017, 07/2019, Packed thousands of backpacks with cosmetic essentials, food, and school supplies
Timeline
Call Quality Specialist
Rausch Strum LLP
08.2021 - Current
Bartender and Customer Service
Sunset Bowl Entertainment Center
12.2018 - Current
Bachelor of Letters and Science - Communication Studies
University of Wisconsin Oshkosh
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