Audrey Louise Alhambra
Pleasanton,CA
Summary
To continue to learn and expand my knowledge and professional experiences
Driven Operations Associate promoting a 5-year career handling logistics management responsibilities successfully. A self-motivated professional known for prioritizing tasks and having excellent time management skills. Ready for a new position that involves overseeing various duties in a fast-paced setting.
Overview
9
9
years of professional experience
Work History
Lead Associate Operations MOD
Chase Bank
Castro Valley
04.2019 - Current
- Prep and Prepare Schedule for branch
- Account Maintenance
- Inspect monthly and quarterly Controls
- Facilitated work processes for special projects, product promotions and company campaigns.
- Participated in team meetings focused on identifying opportunities for process optimization.
- Evaluated employee performance and performed corrective actions to minimize workflow weaknesses.
- Developed training and employee development materials to improve team performance.
- Developed and implemented operational procedures to ensure efficient workflow.
- Developed and maintained a strong customer service focus to ensure client satisfaction.
Acounting Supervisor
Four Points by Sheraton
Pleasanton, CA
04.2018 - Current
- Corrected guest issues promptly with knowledgeable and friendly service.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Balanced hotel accounts at end of each shift.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
Associate Banker
JP Morgan Chase
Dublin
11.2018 - 04.2019
- Assisted customers with account opening and maintenance.
- Provided customer service by attending to their inquiries and requests for information.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
Customer Service Representative/ Customer Service Trainer
Specialty’s Café and Bakery Home Office
03.2015 - 11.2018
- Trained all new and Current Representatives on all phone Queues
- Tested all new and current tech issues with Tech Development
- Provided customer service between internal café employees and customers
- Answered up to seven different queues per hour
- Assisted customers with virtual billing
- Provided feedback and guidance to customer service representatives in order to enhance their skillsets and knowledge base.
- Facilitated role plays between trainees which simulated real life scenarios involving difficult customers.
Education
Bachelor of Science - Management
University of Phoenix
05-2024
General
Las Positas College
11.2010
Skills
- Microsoft Office: Excel, Outlook, PowerPoint, & Word
- Google: Docs, Calendar, Mail
- Oracle and Salesforce: Customer Relations Management
- Operations Management
- Relationship Building
- Team Support
- Verbal and Written Communication
- Scheduling
- Client Relationship Management
- Employee Supervision
References
Joseph Rocha (209) 470-9691 Raymond Lam (510) 220-3703 Christina Medeiros (925) 699-2379
Timeline
Lead Associate Operations MOD
Chase Bank
04.2019 - Current
Associate Banker
JP Morgan Chase
11.2018 - 04.2019
Acounting Supervisor
Four Points by Sheraton
04.2018 - Current
Customer Service Representative/ Customer Service Trainer
Specialty’s Café and Bakery Home Office
03.2015 - 11.2018
Bachelor of Science - Management
University of Phoenix
General
Las Positas College
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