Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Audrey Louise Alhambra

Pleasanton,CA

Summary

To continue to learn and expand my knowledge and professional experiences

Driven Operations Associate promoting a 5-year career handling logistics management responsibilities successfully. A self-motivated professional known for prioritizing tasks and having excellent time management skills. Ready for a new position that involves overseeing various duties in a fast-paced setting.

Overview

9
9
years of professional experience

Work History

Lead Associate Operations MOD

Chase Bank
Castro Valley
04.2019 - Current
  • Prep and Prepare Schedule for branch
  • Account Maintenance
  • Inspect monthly and quarterly Controls
  • Facilitated work processes for special projects, product promotions and company campaigns.
  • Participated in team meetings focused on identifying opportunities for process optimization.
  • Evaluated employee performance and performed corrective actions to minimize workflow weaknesses.
  • Developed training and employee development materials to improve team performance.
  • Developed and implemented operational procedures to ensure efficient workflow.
  • Developed and maintained a strong customer service focus to ensure client satisfaction.

Acounting Supervisor

Four Points by Sheraton
Pleasanton, CA
04.2018 - Current
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Balanced hotel accounts at end of each shift.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.

Associate Banker

JP Morgan Chase
Dublin
11.2018 - 04.2019
  • Assisted customers with account opening and maintenance.
  • Provided customer service by attending to their inquiries and requests for information.
  • Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.

Customer Service Representative/ Customer Service Trainer

Specialty’s Café and Bakery Home Office
03.2015 - 11.2018
  • Trained all new and Current Representatives on all phone Queues
  • Tested all new and current tech issues with Tech Development
  • Provided customer service between internal café employees and customers
  • Answered up to seven different queues per hour
  • Assisted customers with virtual billing
  • Provided feedback and guidance to customer service representatives in order to enhance their skillsets and knowledge base.
  • Facilitated role plays between trainees which simulated real life scenarios involving difficult customers.

Education

Bachelor of Science - Management

University of Phoenix
05-2024

General

Las Positas College
11.2010

Skills

  • Microsoft Office: Excel, Outlook, PowerPoint, & Word
  • Google: Docs, Calendar, Mail
  • Oracle and Salesforce: Customer Relations Management
  • Operations Management
  • Relationship Building
  • Team Support
  • Verbal and Written Communication
  • Scheduling
  • Client Relationship Management
  • Employee Supervision

References

Joseph Rocha (209) 470-9691 Raymond Lam (510) 220-3703 Christina Medeiros (925) 699-2379

Timeline

Lead Associate Operations MOD

Chase Bank
04.2019 - Current

Associate Banker

JP Morgan Chase
11.2018 - 04.2019

Acounting Supervisor

Four Points by Sheraton
04.2018 - Current

Customer Service Representative/ Customer Service Trainer

Specialty’s Café and Bakery Home Office
03.2015 - 11.2018

Bachelor of Science - Management

University of Phoenix

General

Las Positas College

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Audrey Louise Alhambra