Audrey Nadine Borbon
Taytay, Rizal,Philippines
Summary
Pursuing a full-time role that uses interpersonal skills, efficient time management, and problem-solving knowledge while offering professional challenges. Prepared to take on new challenges, contribute to the success of the team, and even provide favorable outcomes by enthusiastically and devotedly pursuing corporate goals.
Overview
8
8
years of professional experience
Work History
Social Media Assistant
Maxmo LLC
04.2025 - 06.2026
- Engaged with online communities, responding to messages to foster relationships.
- Analyzed engagement metrics to optimize content strategy and increase audience interaction.
- Maintained organized records of daily summary activities and crucial interactions for reporting purposes.
Resolution Specialist
IFIVE Inc.
09.2022 - 02.2025
- Implemented quality assurance measures to ensure consistency and accuracy in issue resolutions including conducting thorough follow-ups with patients and facility representatives.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Collaborated with cross-functional teams to implement process improvements that reduced response times.
Retention Specialist
SITEL Inc.
01.2021 - 05.2022
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Provided personalized support to high-risk customers, improving their experience.
- Gathered feedback from departing customers to identify areas for improvement in products or services offered.
Collections Agent
Sykes Asia, Inc.
06.2019 - 12.2020
- Worked in call center environment handling manual and automatically dialed calls for both inbound and outbound.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions and/or processing payments.
- Maintained high volume of calls and met demands of busy and productive group.
- Prepared detailed reports on portfolio performance, keeping clients informed of progress towards their financial objectives.
Crew Member
The Central Perk
08.2018 - 02.2019
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Operated point-of-sale systems efficiently, handling cash and transactions accurately.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
Hotel And Restaurant Management
Systems Technology Institute College
Ortigas-Cainta, Rizal01-2018
Accountancy, Business, And Management Strand
Juan Sumulong Memorial Junior College
Taytay, Rizal01-2015
Skills
- Excellent communication
- Time management
- Adaptability
- Task prioritization
- Multitasking Abilities
- Legal document preparation
Timeline
Social Media Assistant
Maxmo LLC
04.2025 - 06.2026
Resolution Specialist
IFIVE Inc.
09.2022 - 02.2025
Retention Specialist
SITEL Inc.
01.2021 - 05.2022
Collections Agent
Sykes Asia, Inc.
06.2019 - 12.2020
Crew Member
The Central Perk
08.2018 - 02.2019
Hotel And Restaurant Management
Systems Technology Institute College
Accountancy, Business, And Management Strand
Juan Sumulong Memorial Junior College