AUDREYONA THOMAS
Columbus,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GCS
Columbus, GA
06.2019 - Current
- Outbound CSR for Comcast/Xfinity Home to assure their services are meeting their satisfaction
- CSR Sales REP for current Comcast/Xfinity Home customers and be willing to help giving them a better quality in service
- Reviewed account and service histories to identify trends and issues
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Maintained revenue streams by exhausting every option before offering refunds
- Tracked each interaction for auditing, reporting and training purposes
- Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development
Front End Cashier
Hardee's
Columbus, GA
02.2020 - 06.2020
- Completed opening, closing and shift change tasks to promote store efficiency
- Kept customer and food preparation areas clean and well-organized for maximum efficiency
- Portioned and packaged take-out foods for customers
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Recorded customer orders and communicated clearly to confirm each order
- Answered customer questions regarding food preparation, responding to concerns regarding potential allergens
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members
- Followed all company safety standards, including food quality and sanitation procedures
- Reviewed contents on food trays to check receiving complete order
- Cleaned food preparation areas, cooking surfaces and utensils
- Packaged menu items into bags or trays and placed drink orders into carriers for easy transport
- Quickly and efficiently processed payments and made accurate change
- Report generation
- Report creation
- Credit card payment processing
- Call center experience
- Business development understanding
- Retail sales customer service
- Clerical support
- Microsoft Office expertise
- System implementation
- Senior leadership support
- Inbound and outbound calling
- Office equipment proficiency
- Problem-solving abilities
- Deboning
- Cleaning abilities
- Knife skills
- Cutting meat
- Meat cutting
- Active listening
- Online-based education
- Presentations and demonstrations
- Competitive and consumer market analysis
- Instrumentation
- Data evaluation
- Stockroom procedures
- Technologically savvy
- Courteous demeanor
- Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
Poultry Packer
Koch Foods
Pine Mountain Valley, GA
06.2018 - 02.2020
- Packed merchandise into boxes and containers to ensure safe shipment
- Marked and labeled containers with accurate shipping information to prevent delays
- Assembled cartons, crates and containers
- Reviewed packing slips and other documentation to properly box requested items for shipment
- Inspected carcasses in coordination with USDA inspector to verify food safety and quality
- Used special knives, tools and equipment to cut, debone and separate meat
- Constructed and filled shipping boxes with finished products
- Cut and deboned carcasses in marketable pieces such as wings, drumsticks and breasts
- Chilled carcasses to eliminate food-borne pathogens and arranged testing for dangerous bacteria like salmonella
- Prepared and handled hazardous chemicals used during processing
- Packaged or boxed poultry products after approval by USDA inspector
- Learned and followed USDA standards in handling raw meat and worked effectively with USDA inspectors.
Customer Service Representative
Convergys
Columbus, GA
01.2018 - 02.2020
- Assist with the training of new customer service representative
- Oversee a team to ensure quality is being met on a consistent basis
- Speaking with existing DirecTV and AT&T customers in regards to account and billing inquiries
- Assisting customers with online account settings Provide world class customer service
- Reviewed account and service histories to identify trends and unaddressed issues
- Reviewed customer data to assess current issues and determine eligibility for potential solutions
- Met and exceeded productivity targets by handling every interaction with good organizational and relationship- management abilities
- Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints
- Maintained revenue streams by exhausting every option before offering refunds on escalated calls
- Kept customer account information current and accurate by preparing, completing and processing forms and database changes.
Packer
Panasonic
Columbus, GA
05.2017 - 06.2018
- Packed merchandise into boxes and containers to ensure safe shipment
- Operated hand trucks, pallet jacks and forklifts to move materials
- Assembled cartons, crates and containers
- Marked and labeled containers with accurate shipping information to prevent delays
- Used tools, sprayers and cleaning solutions to clean contaminants from work areas
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Inspected outgoing shipments to maintain effective quality assurance standards
- Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation
- Arranged items on pallets according to size and weight
- Accomplished production goals by working with speed and accuracy
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling
- Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
Poultry Trainer
Alatrade Foods
Phenix City, AL
02.2016 - 05.2017
- Shackled hind legs of animals to raise for slaughtering or skinning
- Severed jugular veins to drain blood and facilitate slaughtering
- Loaded raw beef from racks into dicing equipment with consistent speed and flow to maintain synchronized operations with different stations
- Used tools, sprayers and cleaning solutions to clean contaminants from work areas
- Maintained strict production schedules by preparing meat products for feed lines and for next stages of processing
- Performed visual inspections of meat products to meet company, food safety and other regulatory standards and specifications
- Trained newly hired top talent to fill key positions and maximize productivity
- Completed frequent assessments of training materials, structure and success rates in order to enhance program
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction
- Reduced process gaps by effectively training new hires on best practices and protocols
- Scripted, recorded and uploaded instructional videos for remote learning students
- Proactively identified and solved complex problems related to employee training, management and business direction
- Assembled, set up and tore down work stations and production lines and maintained neat, clean and safe work area
- Loaded poultry products into refrigerated trucks for transport to retailers or wholesalers.
Education
Associate of Science - Information Technology
University of Phoenix
Tempe, AZ05.2020
Skills
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Order and Refund Processing
- Customer Data Confidentiality
- Understanding Customer Needs
- Call Documentation
- Upbeat and Positive Personality
- Upselling Products and Services
- Customer Retention Strategies
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- Sales Essentials Certificate
- MCAS - Microsoft Certified Application Specialist
- Sales Manager Certificate
Timeline
Front End Cashier
Hardee's
02.2020 - 06.2020
Customer Service Representative
GCS
06.2019 - Current
Poultry Packer
Koch Foods
06.2018 - 02.2020
Customer Service Representative
Convergys
01.2018 - 02.2020
Packer
Panasonic
05.2017 - 06.2018
Poultry Trainer
Alatrade Foods
02.2016 - 05.2017
Associate of Science - Information Technology
University of Phoenix
- Sales Essentials Certificate
- MCAS - Microsoft Certified Application Specialist
- Sales Manager Certificate
Similar Profiles
John YoungJohn Young
Rigger at GCSRigger at GCS
Reham ShadouhReham Shadouh
Gear Inspector at GCSGear Inspector at GCS
Manuel MontoyaManuel Montoya
Agent Supervisor/Trainer/Quality Control Inspector at GCSAgent Supervisor/Trainer/Quality Control Inspector at GCS