Audrey Pierce Battle
324 Whitehall Drive, Rocky Mount,NC
Summary
Experienced sales professional with 40 years Customer Service, and over 7 years as a Renewals Account Manager at Carahsoft Technology Corporation, a leader in the information technology and services industry. Specializes in account management with a proven track record of strengthening client relationships, streamlining renewal processes, and uncovering upsell opportunities to drive consistent revenue growth.
Overview
46
46
years of professional experience
Work History
Renewals Account Manager
Carahsoft Tech. Corp.
Remote , NC
05.2018 - Current
- Support contract renewals with the goal of maintaining or upgrading existing customers' products and services.
- Processed Renewal deals for $159K - $252K.
- Maintained solid client relationships by regularly following up on clients.
- Processed orders promptly according to established procedures.
- Utilized Salesforce CRM to set up and manage accounts and opportunities.
- Reach out to clients 60-90 days in advance of contract renewals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Trained new hires to optimize profitability.
Direct Sales Representative
Suddenlink Communications
Greensboro, NC - North Carolina
03.2017 - 05.2018
- Discussed service levels with customers, and potential upgrades.
- Proficient in using customer relationship management (CRM) systems, point-of-sale (POS) systems, and other relevant software applications.
- Ability to adapt to new technologies and embrace digital transformation.
- Translate technical information into easily understandable terms for customers.
Retention Customer Service Representative
CenturyLink
Tarboro, NC
10.2012 - 04.2013
- Retained existing clientele through effective strategies. Assisted customers in comparing and contrasting products and services against competitors.
- Defused irate customer situations using strong listening skills and probing techniques.
- Delivered outstanding support for diverse call categories, including escalations, technical support and billing queries.
Head of Jewelry and Wearable Department
Hobby Lobby
Rocky Mount, NC
05.2012 - 08.2012
- Executed ordering processes for department inventory. Prevented overstock while ensuring adequate supply.
- Addressed all customer questions regarding jewelry crafting.
- Maintained a tidy and organized store environment.
Hotel Front Desk Clerk
Holiday Inn
Rocky Mount, NC
08.2010 - 05.2012
- Optimized room sales via proficient up-selling techniques.
- Operated PBX console to efficiently handle incoming telephone calls.
- Updated Front Office Manager on inventory levels of high-demand categories approaching capacity.
- Prepared paid in advance list, daily management report, and summary of revenue report.
Postmaster - Clerk
US Postal Service
Whitakers, NC
05.1985 - 02.2010
- Optimized resolutions and judgements alongside Clerk and Rural Carriers.
- Conducted supply ordering and managed inventory. Oversaw planning and scheduling of Labor Relations work.
- Facilitated staff onboarding and offboarding.
- Managed and resolved customer problems, complaints, concerns.
Sp. E-4 - 71L - Army Administrative Specialist
US Army
Fort Hood , TX
07.1979 - 09.1981
- Completed data entry duties with precision and efficiency.
- Handled applications for various senior ranks seeking volunteers for Foreign Services and stateside swaps.
- Created structured frameworks for electronic record retention.
- Safeguarded confidential information, upholding stringent privacy protocols.
- Oversaw new hire processes, securing accurate completion and filing of forms.
Education
Some College (No Degree) - Advertising and Graphic Design
Nash Community College
Rocky Mount, NCSkills
- Customer service
- Order processing
- Salesforce CRM software
- Microsoft Office
- Account management
- Customer Retention
- Customer relationship management
- Time management
Affiliations
- Before starting my full time job, I was studying Advertising and Graphic Design at the Community College. I learned Principles Of Marketing, Graphic Design, and Illustration.
Certification
- Diversity Coordinator, Aviation Security Coordinator, and Enhanced Signature Capture Trainer for all the Post Offices in Area 1 (102 Post Offices)
- Mystery Shopper for the Post Offices in Area 1
Accomplishments
- Author of Children's Book: My Lucky Brown Shoes - Published - February 2020
- Written several skits and Plays.
Languages
English
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Renewals Account Manager
Carahsoft Tech. Corp.
05.2018 - Current
Direct Sales Representative
Suddenlink Communications
03.2017 - 05.2018
Retention Customer Service Representative
CenturyLink
10.2012 - 04.2013
Head of Jewelry and Wearable Department
Hobby Lobby
05.2012 - 08.2012
Hotel Front Desk Clerk
Holiday Inn
08.2010 - 05.2012
Postmaster - Clerk
US Postal Service
05.1985 - 02.2010
Sp. E-4 - 71L - Army Administrative Specialist
US Army
07.1979 - 09.1981
Some College (No Degree) - Advertising and Graphic Design
Nash Community College
References
References available upon request.
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