Summary
Overview
Work History
Education
Skills
Timeline
Generic

Audrey Nash

Des Moines,IA

Summary

Adept at reducing readmission rates and enhancing patient satisfaction, my tenure at Unity Point Health Methodist and Mercy One Medical Center showcased my expertise in discharge planning and multicultural competence. Leveraging strong crisis intervention skills and effective interdisciplinary coordination, I significantly improved care outcomes. My approach integrates empathetic relationship building with rigorous case management, ensuring comprehensive support for diverse patient needs.

Overview

24
24
years of professional experience

Work History

Medical Social Worker-LMSW

Unity Point Health Methodist
02.2021 - Current
  • Conduct comprehensive psychosocial assessment needs for patients to facilitate access to necessary medical and social services.
  • Coordinate patients discharge to skilled nursing facilities, long term care, Hospice, home with home care services.
  • Reduce readmission rates by collaborating with discharge planners on effective aftercare planning strategies for high-risk patients.
  • Assist in locating substance dependency programs, domestic violence services
  • Maintain daily detailed documentation of client progress, adhering to strict confidentiality guidelines in compliance with HIPAA regulations.
  • Provide emotional support to patients and families during critical health situations, promoting coping mechanisms and resilience.
  • Work with medical teams, patients and families to implement effective treatment plan.
  • Improve team collaboration by initiating regular communication channels between social workers and medical staff.
  • Facilitate family meetings to discuss patient care plans.
  • Participate in interdisciplinary care conferences to discuss patient care plans and referrals.
  • Secure client rights and ensured their preferences.
  • Collaborate with multidisciplinary teams to provide comprehensive support for clients.
  • Reduce hospital readmissions by providing timely follow-up care and addressing potential barriers to treatment success.

Medical Social Worker

MercyOne Des Moines Medical Center
05.2005 - Current
  • Coordinate individualized discharge plans to manage safe transition back into community and home environments.
  • Explain medical care options to help families make informed healthcare decisions.
  • Help clients develop new coping mechanisms and techniques to drive behavior modification.
  • Organize clinical documentation, treatment plans, and referrals.
  • Refer patients to appropriate community resources to obtain support for mental or physical illness
  • Educate patients on available treatment options and assisted in informed decision-making regarding their healthcare plan.

Medical Social Worker

Jacobi Hospital
05.2003 - 04.2005
  • Built strong relationships with numerous treatment programs across different healthcare facilities.
  • Supported emotional management related to illness and advocated for patient needs.
  • Conducted 8-9 discharges daily in collaboration with multidisciplinary team.
  • Assisted unhoused individuals by sharing resource information.
  • Offered crisis intervention services to address urgent concerns related to mental health, substance abuse, or domestic violence issues.
  • Explained medical care options to help families make informed healthcare decisions.

HIV Case Manager- Ryan White Program

North Central Bronx Hospital-
08.2000 - 05.2003

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  • Empowered patients to take control of their health by guiding them towards informed decision-making regarding treatment options.
  • Teamed with case managers to find mental health treatment resources.
  • Ensured families received necessary support during HIV/AIDS journey.
  • Explained benefits and challenges of HIV care and treatment.
  • Strengthened support networks for individuals living with HIV/AIDS by connecting them with relevant community organizations and peer groups.
  • Enhanced patient adherence to treatment plans by providing ongoing education and counseling.
  • Facilitated client re-engagement in necessary healthcare services.
  • Supported continuous improvement efforts within HIV case management program by actively participating in quality assurance initiatives.
  • Distributed condoms to promote use for HIV-infected persons and persons at highest risk of acquiring HIV.
  • Conducted thorough assessments of patients medical, social, and emotional needs, ensuring appropriate interventions were implemented.
  • Collected demographic information to accurately complete CDC HIV report forms.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Assessed risk factors of patients and made referrals for further services.
  • Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.

Education

Master of Science - Social Work

Hunter College School of Social Work
New York, NY
05-2003

Bachelor of Science - Social Work

College of New Rochelle
29 Castle Pl New Rochelle, NY 10805
05-2000

Skills

  • Team collaborating
  • Discharge planning
  • Psychosocial assessment
  • Multicultural competence
  • Crisis intervention
  • Referral coordination
  • Relationship building
  • Desktop and laptop computers
  • Verbal and written communication
  • Resource navigation
  • Case management
  • Benefit assistance
  • Mental health related interventions
  • Support around housing instability and homelessness
  • Knowledge of medical terminology, medical and mental health diagnoses

Timeline

Medical Social Worker-LMSW

Unity Point Health Methodist
02.2021 - Current

Medical Social Worker

MercyOne Des Moines Medical Center
05.2005 - Current

Medical Social Worker

Jacobi Hospital
05.2003 - 04.2005

HIV Case Manager- Ryan White Program

North Central Bronx Hospital-
08.2000 - 05.2003

Master of Science - Social Work

Hunter College School of Social Work

Bachelor of Science - Social Work

College of New Rochelle
Audrey Nash