Audrey Thomas
Summary
A professional with a diverse business background in sales, account management, customer service, marketing and operations, seeking an opportunity to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Bringing top-notch skills in oral and written communication, active listening, analytical problem-solving skills and hard work.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Online Virtual Sales Manager
US Auto Sales, Inc.
05.2021 - 05.2023
- Played key role in shaping Online Virtual Sales Department by actively participating in planning sessions and providing valuable insights. Pioneering establishment of strategic department focused on car sales process virtually, with human contact still involved.
- Collaborated with colleagues amongst 39 locations and clients in 10 states
- Evaluated performance against goals and implemented appropriate development plans.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Collaborated with underwriting to identify vehicle loan and payment terms
- Generated dealership operations reports, hired and trained staff, assessed inventory, sales projections and trends.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Assistant Dealership Manager
US Auto Sales, Inc.
08.2020 - 05.2021
- Co-managed top producing store in company, overseeing up to 16 direct reports.
- Defined clear targets and objectives and communicated to other team members. Pre-set monthly projection quotas surpassed by average of 2%+.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Improved marketing to attract new customers and promote business.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Floating Regional Dealership Manager
US Auto Sales, Inc.
04.2020 - 08.2020
- During peak of COVID pandemic, transitioned to Floating Manager capacity throughout Georgia and parts of Florida, to be better utilized in boosting store and employee morale, increase sales.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Manager
US Auto Sales, Inc.
07.2019 - 04.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Led successful sales team of 5 by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training. Increased monthly sales by 3%+.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Assistant Dealership Manager
US Auto Sales, Inc.
10.2017 - 07.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Administrative Assistant II
US Auto Sales, Inc.
12.2015 - 10.2017
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Created and maintained databases to track and record hundreds of customer data.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into team.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Developed strategies to streamline and improve office procedures.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Administrative Assistant
The HEAT Group / Miami HEAT
09.2014 - 09.2015
- Managed VIP ticket requests, 100+ customer complaints and general operations inquiries for National Basketball Association (NBA) three-time champions - Miami HEAT and Kaseya Center (formerly American Airlines Arena) per shift.
Education
Undergrad Studies -
Houston Community College
Houston, TXSkills
- Verbal and written communication
- Staff Management
- Relationship Building
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Outlook
- Strong Problem Solver
- Microsoft Office Suite
- Dedicated Team Player
- Tech-Savvy
- Confidential Document Control
Certification
- Tax Preparation, HR Block 2020
- Life, Health & Accident, 2023
Timeline
Online Virtual Sales Manager
US Auto Sales, Inc.
05.2021 - 05.2023
Assistant Dealership Manager
US Auto Sales, Inc.
08.2020 - 05.2021
Floating Regional Dealership Manager
US Auto Sales, Inc.
04.2020 - 08.2020
Sales Manager
US Auto Sales, Inc.
07.2019 - 04.2020
Assistant Dealership Manager
US Auto Sales, Inc.
10.2017 - 07.2019
Administrative Assistant II
US Auto Sales, Inc.
12.2015 - 10.2017
Administrative Assistant
The HEAT Group / Miami HEAT
09.2014 - 09.2015
Undergrad Studies -
Houston Community College