Audri Bundy
Cincinnati,OH
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Accomplished Pharmacy Technician with over a year of pharmacy environments. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Collector
Cinfed Credit Union
10.2024 - Current
- Coordinated closely with legal departments when pursuing litigation as a last resort for non-responsive or uncooperative debtors.
- Implemented proactive measures such as early intervention initiatives to address potential payment issues before they escalate into delinquencies.
- Leveraged advanced technology tools to monitor account activity, analyze data, and generate accurate reports for management review.
- Reduced delinquency rates by implementing effective collection strategies and maintaining a professional approach.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Maintained high volume of calls and met demands of busy and productive group.
Pharmacy Technician
CVS Pharmacy
09.2024 - 10.2024
- Answering incoming phone calls and addressing questions from customers and healthcare providers.
- Stocking, labeling, and managing inventory medication to keep accurate records.
- Steady pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filling prescriptions, prepare prescription labels with accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
Certified Pharmacy Technician
Good Samaritan Hospital Medical Center
06.2023 - 08.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume pharmacy environment
Career/Support Specialist
IKRON
05.2022 - 06.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Communicated with clients to verify roots and causes of computer problems.
Pharmacy Technician
Lifeline24 Pharmacy
12.2021 - 06.2023
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted, measured and compounded medications following standard procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Stocked, labeled and inventoried medication to keep accurate records.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Restocked automated medication dispensing equipment.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Coordinated verification and filling of over 200 prescriptions in high-volume pharmacy environment.
Move-In Coordinator
Grace Management
06.2021 - 04.2022
- Followed and created Strategic plans and planning.
- Ran and processed multiple reports weekly and monthly.
- Contacted family members and potential sale partners.
- Organized and helped with activities in other department duties such as front desk managing and kitchen duties.
- 25 sales outreaches monthly to continue revenue drive and census percentage.
- Logging in data base all completed tasks.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Participated in team-building activities to enhance working relationships.
- Developed and maintained courteous and effective working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Collections Specialist
TEMPOE
04.2016 - 06.2021
- Counseled debtors on payment options and arranged installment agreements. Monitored accounts for compliance with established payment plans and flagged those in violation. Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family. Trained new team members on scripts, company services and performance strategies and provided mentoring. Achieved performance goals on consistent basis. Maintained high volume of calls to meet demands of busy group. Worked in call center environment handling manual and automatically dialed outbound calls. Processed payments and contracts on accounts. Negotiated bids and marketed mortgage notes to investors. Used scripted conversation prompts to convey current account information and obtain payments. Processed payments and applied to customer balances. Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances. Achieved monthly goals through effective use of collection skills. Set up drafts and processed immediate payments after conducting thorough research and analysis of account. Handled outbound and inbound calls daily with goal of collecting owed debt. Researched accounts and completed due diligence to resolve collection problems. Negotiated to collect balance in full. Collected documents and made portfolios for collections accounts. Used probing techniques to determine debtors' reasons for delinquency. Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
Collections Specialist
Cash America
02.2015 - 04.2016
- Counseled debtors on payment Options and arranged installment agreements. Monitored Accounts for compliance with established payment plans and flagged those in violation. Helped Clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family. Recorded all information regarding financial status of customers. Achieved performance goals on consistent basis. Maintained High volume of calls to meet demands of busy group. Worked in call center environment handling manual and automatically dialed outbound calls. Processed Payments and contracts on Accounts.Used scripted conversation prompts to convey current account information and obtain Payments.Processed payments and applied to customer balances. Delivered Exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances. Set up drafts and processed immediate payments after conducting thorough research and analysis of account. Handled outbound and inbound calls daily with goal of collecting owed debt. Researched Accounts and completed due diligence to resolve collection problems. Used Skip tracing and other techniques to locate debtors. Discussed Options with delinquent clients in terms of proposed solutions or foreclosure.
Cashier
Burlington Coat Factory Department Store
07.2014 - 10.2015
- Restocked and organized merchandise in front lanes. Maintained current knowledge of store promotions and highlighted sales to customers. Packed customer orders into boxes and bags, transferring to shopping cart. Cleaned and sanitized cashier workstation and scanning area. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Maintained accurate system inventory by correctly inputting data changes. Conducted inventory counts by adding each item in stock and documenting operated cash register to record all transactions accurately and efficiently. Used POS system to enter orders, process payments, and issue receipts.
Shift leader
United Dairy Famers Inc.
05.2014 - 07.2015
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills. Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Regulated pricing, inventory count and supply during shift hours. Boosted customer experiences by delivering superior customer service, issue resolution and merchandising. Frequently inspected production area to verify all equipment was operating properly.
Education
No Degree - Dental Hygiene
University of Cincinnati Blue Ash College
05-2027
High School Diploma -
Northwest High School
05.2013
Skills
- Microsoft Office
- Basic Mathematics
- Organizational Skills
- Fair Debt Collections Practices
- Word Processing
- Time Management
- Quality Standards Compliance
- Spreadsheet Tracking
- Creative Problem Solving
- Conflict Resolution
- Updating Customer Accounts
- Negotiation and Resolution
- Skip Tracing
- Analytical and Critical Thinking
- Delinquent Account Notification
- Payment Scheduling
- Managing Delinquent Accounts
- FDCPA Compliance
- Persuasive Negotiation
- Attention to Detail
- Payment Processing
- Account Monitoring
- Drug inventory management
- Drug utilization review
- Pharmacy and customer records management
- Prepare bubble packs
- Processing payments
Education
true
Certification
- Licensed Pharmacy Technician- Expires March 01, 2026
Timeline
Senior Collector
Cinfed Credit Union
10.2024 - Current
Pharmacy Technician
CVS Pharmacy
09.2024 - 10.2024
Certified Pharmacy Technician
Good Samaritan Hospital Medical Center
06.2023 - 08.2024
Career/Support Specialist
IKRON
05.2022 - 06.2024
Pharmacy Technician
Lifeline24 Pharmacy
12.2021 - 06.2023
Move-In Coordinator
Grace Management
06.2021 - 04.2022
Collections Specialist
TEMPOE
04.2016 - 06.2021
Collections Specialist
Cash America
02.2015 - 04.2016
Cashier
Burlington Coat Factory Department Store
07.2014 - 10.2015
Shift leader
United Dairy Famers Inc.
05.2014 - 07.2015
High School Diploma -
Northwest High School
No Degree - Dental Hygiene
University of Cincinnati Blue Ash College
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