Audri Vega
MSC Cruises
14
years of professional experience
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Destinations Experience Coordinator
3 Years 3 Months- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Created personalized experiences for guests seeking private tours.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Entered data, generated reports, and produced tracking documents.
- Used job-related software to draft and finalize written correspondence and documentation.
- Prepared agendas and took notes at meetings to archive proceedings.
Cruise Consultant/ Tier 2 Resolution Agent
7 Years- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained staff on operating procedures and company services.
- Successfully taking on Supervisor calls, emails and answer Reservation Reps questions when needed
- Successfully Worked on Three World Cruise Voyages on refunds, FCC's and Accommodations
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Travel Agent
1 Year 10 Months- Coordinated with guests on expense and built itineraries within their budgets.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Maintained high level of understanding of industry standards and trends.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Warehouse Attendant
1 Year 3 Months- In charge of the warehouse office
- Coordinated all trucks to customers in the US as well as Exports trucks to ports
- Working with the Sales Team
- All office work, making copies, Faxing and Emails
- Drafted and checked shipment information before shipping to maintain 100% accuracy.
Broadband/Telco Sales Representatives
1 Year 6 Months- Administered constructive criticism to Team meetings based on communications with customers
- Vast product knowledge of consumer broadband/telecommunications information
- Overseer of Bilingual production group implementing training & oral dictation for new hires
- Surpassed sales objectives by cultivating productive client partnerships.
Sales Representative
3 Years 10 Months- Placed Orders for new customers for all the major cable companies in the country
- Assisted in Human Resources
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering advice on purchases and promoting additional products.
Education
FAU Certificate of Hospitality and Tourism Management - Tourism And Travel Management
Bachelor's degree - Business Administration
Associate degree - Business Administration
Skills
Bilingual (Spanish/ English) Able to read
write and speak both languages
Ability to learn quickly
Proficient in Microsoft Office platform
Management software communication & software skills
Good Listening Skills
Critical Thinking
Interpersonal Communication Skills
Team Member Collaboration
Complex Problem-Solving
Timeline
Destinations Experience Coordinator
Crystal Cruises
07.2023 - CurrentRead More
Cruise Consultant/ Tier 2 Resolution Agent
MSC Cruises
10.2019 - CurrentRead More
Travel Agent
Gentle Breezes Travel LLC, AVOYA
11.2017 - 09.2019Read More
Warehouse Attendant
The Discount Warehouse
10.2016 - 01.2018Read More
Broadband/Telco Sales Representatives
Infinity Sales Group
07.2014 - 01.2016Read More
Sales Representative
Saveology.com
06.2010 - 04.2014Read More
Florida Atlantic University
FAU Certificate of Hospitality and Tourism Management from Tourism And Travel Management
Read More
Trinity International University
Bachelor's degree from Business Administration
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City College
Associate degree from Business Administration
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