Audriana Allen
Pasadena,TX
Summary
My name is Audriana Allen. I am currently 24 years old . I have worked in communications with 6+ years of experience in customer service, tech support, customer care, and money management . Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
6
6
years of professional experience
Work History
Associate Banker
JPMorgan Chase & Co
05.2022 - Current
- Delivering exceptional customer experiences, helping customers with everyday transactions, and forming long-lasting, meaningful relationships with our clients.
Loan Officer
PNC Bank/National City Bank
07.2021 - 04.2022
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned
Receptionist
Hiram Animal Hospital
05.2019 - 01.2020
- Greeting, informing, and directing visitors
- Handling all incoming and outgoing mail, calls, emails, and faxes, answering questions, addressing complaints
- Processing Mail
- Scheduling and tracking appointments using specialized software
- Filling in for kennel tech when necessary
- Maintaining files and records
Navy Sales Associate
Old, Old Navy
05.2018 - 05.2019
- Consistently treat all customers and employees with respect and contribute to a positive work environment
- Promote loyalty by educating customers about our loyalty programs
- Seek out and engage with customers to drive sales and service using suggestive selling
- Enhance customer experience using all omni-channel offerings
- Be accountable to personal goals which contribute to overall store goals and results
- Support sales floor, fitting room, cash wrap, back of house, as required
- Maintain a neat, clean and organized work center
- Handle all customer interactions and potential issues returns courteously and professionally
- Execute operational processes effectively and efficiently
Office Assistant
Alabama State University
10.2017 - 05.2019
- Handling incoming calls and other communications
- Managing filing system
- Recording information as needed
- Greeting clients and visitors as needed
- Updating paperwork, maintaining documents and word processing
- Helping organize and maintain office common areas
- Performing general office clerk duties and errands
- Coordinating events as necessary
- Maintaining supply inventory
- Maintaining office equipment as needed
- Aiding with client reception as needed
- Creating, maintaining, and entering information into databases.
Education
Bachelor of Science - Psychology
Georgia Gwinnett College
Lawrenceville, GA05.2021
Skills
- Communication, Ability to Work Under Pressure, Decision Making, Time Management, Self-
- Motivation, Conflict Resolution, Leadership, Adaptability, Mathematics, Teamwork
- Front Desk
- Word Processing
- Kennel Experience
- Assessments
- Sales Skills:
- Influence & Negotiation — Proficient
- May 2019
- Using influence and negotiation techniques to engage with and persuade customers
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Account Servicing
- Financial Advisement
- Reviewing Documents
- Originating Home Loans
- Refinancing Options
- Cash Handling
- Opening Accounts
- Financial Processes Understanding
- Analyzing Performance
- Documentation Skills
- Customer Transactions
- Asset Protection Strategies
- Inbound Customer Calls
- Customer Outreach
- Verbal and Written Communication
- Follow-Up Skills
- Analyzing Data
- ATM Balancing
- Money Transfers
- Product and Service Sales
- Analytical Thinking
- Customer Relationship Management
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Associate Banker
JPMorgan Chase & Co
05.2022 - Current
Loan Officer
PNC Bank/National City Bank
07.2021 - 04.2022
Receptionist
Hiram Animal Hospital
05.2019 - 01.2020
Navy Sales Associate
Old, Old Navy
05.2018 - 05.2019
Office Assistant
Alabama State University
10.2017 - 05.2019
Bachelor of Science - Psychology
Georgia Gwinnett College