Summary
Overview
Work History
Education
Skills
Timeline
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Audriana Bissainthe

Indio,California

Summary

Proven to excel in high-pressure environments, I leveraged my espresso preparation expertise and outgoing personality at Hyatt Regency Indian Wells to enhance customer satisfaction and streamline operations. As a team player, I contributed to a significant increase in repeat business, mastering POS systems and fostering a welcoming atmosphere for guests.

Overview

5
5
years of professional experience

Work History

Barista/ Cashier

Hyatt Regency Indian Wells
01.2019 - 11.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served Starbucks beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Used POS system to enter orders, process payments and issue receipts.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Explained beverage preparation and offered samples to help customers choose ideal items.

IRD Cashier

Hyatt Regency Indian Wells
10.2017 - 12.2018
  • Received calls from guests and input their food orders
  • Informed kitchen and servers of guest food allergies
  • Prepped drinks and cutlery on trays for guests deliveries
  • Prepped amenities for incoming guests
  • Called guests to keep them updated on their orders
  • Logged numbers and tips at the end of every shift
  • Checked for next day amenities and ordered pre made platters from kitchen for future amenities
  • Built relationships with customers to encourage repeat business.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed.
  • Upsold additional products and services to increase revenue.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.

Restaurant Hostess

Hyatt Regency Indian Wells
04.2015 - 10.2017
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Seated patrons based on guest preferences and seating availability.
  • Provided patrons with estimated waiting times during peak service hours.
  • Took initial drink orders and relayed information to wait or bar staff.

Education

High School Diploma -

Indio High School
Indio, CA
05.2013

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Cleanliness
  • Espresso machine operation
  • POS Systems
  • Food Serving and Preparation
  • Coffee and Tea Preparation
  • Espresso preparation

Timeline

Barista/ Cashier

Hyatt Regency Indian Wells
01.2019 - 11.2019

IRD Cashier

Hyatt Regency Indian Wells
10.2017 - 12.2018

Restaurant Hostess

Hyatt Regency Indian Wells
04.2015 - 10.2017

High School Diploma -

Indio High School

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Audriana Bissainthe