Audriana Muniz
Lowell,MI
Summary
I am hardworking and a passionate job seeker with strong organizational and detail-oriented skills eager to secure a position that will provide me opportunities for growth not only for myself but for my team I will work with. I am a dedicated and driven business administration student with a strong foundation in both dental and medical office management. With seven years of combined experience in chairside assisting, office management, and medical claims resolution, I have honed exceptional communication and problem-solving skills. Currently pursuing a bachelor's degree in business administration with an expected graduation in December 2026, I am eager to gain further experience and open new doors in my professional journey. My unwavering faith in God fuels my commitment to excellence and my desire to make a meaningful impact. Aspiring to take on a leadership role where I can contribute to the success of the company and support my colleagues in achieving their full potential.
Overview
12
12
years of professional experience
Work History
Serving/Bartending
Blythefield Country Club
07.2023 - Current
- Cultivated interpersonal skills by building positive relationships with others.
- Gained strong leadership skills by managing events such as weddings, graduations, and club celebrations.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Billing Specialist
Corewell Health Medical Group
08.2021 - 02.2025
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Reviewed and analyzed medical insurance claims denied for payment.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Investigated the reasons for denial and coordinate with healthcare providers and insurance companies to correct the claim.
- Submitted detailed, customized appeals to payers based on the review of medical records and in accordance with Medicare, Medicaid, and third-party guidelines.
- Identified trends in claim denials and recommended strategies to reduce future denials.
- Communicate professionally and timely with internal and external customers.
- Provide excellent customer service to clients regarding claim status and resolution.
- Stay up-to-date with changes in insurance regulations and policies.
- Assisted in training staff members on how to prevent claim denials and work through them.
Dental Receptionist
Crist Johnson
06.2018 - 08.2021
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed patient billing processes for timely, accurate payments.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Big Steps Little Feet Daycare
Sttacy Shassberger
01.2016 - 06.2018
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in a team setting, providing support and guidance.
- Developed strong organizational and communication skills through hands on work and volunteer activities.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Applebee's
John Purchase
05.2014 - 07.2015
- Proved successful working within a fast-paced environment.
- Developed strong organizational and communication skills.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
Taco Bell
Viola Ibarra
08.2013 - 07.2015
- Proven ability to develop and implement creative solutions to problems.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing customer satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Demonstrated leadership skills during complex situation from concept to completion.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Bachelor of Science - Business Administration And Management
Cornerstone University
Grand Rapids, MI12-2027
Skills
- Commercial insurance, payment posting, insurance verification, documentation review, provider relations, HIPAA compliance
- Appeals processing, negotiation tactics, prior authorization processing, problem-solving aptitude, policy review, claims documentation
- Critical thinking and issue Resolution
- Organizational skills and attention to detail
- Self motivation with experience working from home for four years
- Excellent communication
- Adaptability and flexibility to fast pace environments
- Dental staff support, appointment scheduling, patient flow management, phone and email etiquette, patient services, issue resolution, team collaboration, administrative support, front office management, accounts receivable, confidentiality
Timeline
Serving/Bartending
Blythefield Country Club
07.2023 - Current
Billing Specialist
Corewell Health Medical Group
08.2021 - 02.2025
Dental Receptionist
Crist Johnson
06.2018 - 08.2021
Big Steps Little Feet Daycare
Sttacy Shassberger
01.2016 - 06.2018
Applebee's
John Purchase
05.2014 - 07.2015
Taco Bell
Viola Ibarra
08.2013 - 07.2015
Bachelor of Science - Business Administration And Management
Cornerstone University
Similar Profiles
Andrew GuinnupAndrew Guinnup
Locker Room Manager at Blythefield Country ClubLocker Room Manager at Blythefield Country Club
Angelo CampigliaAngelo Campiglia
Caddy at Colonia Country Club/Echo Lake Country ClubCaddy at Colonia Country Club/Echo Lake Country Club
Andrew MichalekAndrew Michalek
Golf Course Groundskeeper at Brandermill Country Club, Birkdale Golf ClubGolf Course Groundskeeper at Brandermill Country Club, Birkdale Golf Club