Audriana Scheppler
Summary
Experienced and versatile professional with a diverse background in hospitality, customer service, and healthcare. With years of hands-on experience in restaurants, I have developed a deep understanding of delivering excellent service and managing high-volume environments. In addition, my work in assisted living facilities has strengthened my ability to provide empathetic and patient-focused care. With my current role in management, I focus on team leadership, operations management, and fostering a positive, productive work environment . With a strong foundation in customer-focused service, I am eager to apply my skills and knowledge to thrive in a new industry and make a positive impact.
Overview
8
8
years of professional experience
Work History
Manager
Olde Town Coffee House
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored employee performances.
- Analyzed daily sales and developed strategies to increase sales.
- Verified that prepared food met quality standards before serving to customers.
- Identified team weak points and implemented corrective actions to resolve concerns.
Bartender/Server
Vintage Brewing Company
06.2024 - Current
- Adhered to state laws regarding alcoholic beverage services.
- Served high customer volumes during special events.
- Maintained a presentable and well-stocked bar to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
- Cultivated relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Personal Care Assistant
Oak Park Place
09.2023 - 08.2024
- Built strong relationships with residents to deliver emotional support and companionship.
- Cleaned resident rooms, managed laundry, and served meals.
- Provided assistance with dressing and grooming to ensure hygiene needs were met.
- Recorded vitals including temperature, blood pressure, and heart rate as directed by nursing staff.
- Responsible for delivering high-quality care to residents in both assisted living and memory care facilities.
- Documented patient health information and care activities in electronic charting system.
Bartender/Server
The Free House Pub
08.2022 - 12.2023
- Provide excellent customer service to foster a positive dining experience for guests.
- Demonstrate strong multitasking abilities to handle a high volume of customers efficiently.
- Maintain knowledge of food and beverage menus, ensuring accurate recommendations and order placement.
- Manage cash transactions and maintain accurate records of sales.
Shift Supervisor/Barista Trainer
Starbucks
11.2021 - 10.2022
- Delivered exceptional customer service while preparing and serving beverages and food items.
- Demonstrated expert knowledge of coffee and tea products, ensuring customers' preferences were met.
- Operated and maintained coffee-making equipment and ensured cleanliness and hygiene standards were upheld.
- Handled cash transactions and maintained the cash register accurately.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Life Enrichment Aide
Stoney River Assisted Living/Memory Care
05.2020 - 01.2022
- Assisted residents with daily activities and encouraged engagement in recreational programs.
- Organized and facilitated group activities and events to promote social interaction and mental stimulation.
- Provided emotional support and companionship to residents, fostering a positive and caring environment.
- Participated in team meetings and staff training sessions.
- Helped residents to maintain independence and quality of life.
Front Desk Associate
Super 8 by Wyndham
01.2020 - 04.2020
- Welcomed guests, checked them in, and provided them with information about hotel services and amenities.
- Handled guest inquiries, requests, and complaints in a friendly and professional manner, ensuring guest satisfaction.
- Managed reservations and room assignments, ensuring accuracy and timely updates.
- Processed payments and maintained accurate records of transactions.
- Handled telephone calls, messages, and emails promptly and professionally.
- Maintained cleanliness and organization at the front desk area.
Service Desk Associate and Cashier
Walmart
07.2017 - 01.2020
- Greeted customers, addressed inquiries, and resolved complaints in a professional and timely manner.
- Processed returns, exchanges, and refunds efficiently, adhering to company policies.
- Operated cash registers and handled financial transactions accurately.
- Assisted in inventory management, restocking shelves, and maintaining a clean and organized work area.
Education
General -
Madison Area Technical College
Madison, WI04.2025
General - undefined
Sun Prairie High School
Sun Prairie, WI01.2019
Skills
- Customer service
- Active listening
- Written and verbal communication
- Time management
- Multitasking
- Attention to detail
- Critical thinking
- Problem solving
- Money handling
- Photography
Timeline
Manager
Olde Town Coffee House
07.2024 - Current
Bartender/Server
Vintage Brewing Company
06.2024 - Current
Personal Care Assistant
Oak Park Place
09.2023 - 08.2024
Bartender/Server
The Free House Pub
08.2022 - 12.2023
Shift Supervisor/Barista Trainer
Starbucks
11.2021 - 10.2022
Life Enrichment Aide
Stoney River Assisted Living/Memory Care
05.2020 - 01.2022
Front Desk Associate
Super 8 by Wyndham
01.2020 - 04.2020
Service Desk Associate and Cashier
Walmart
07.2017 - 01.2020
General - undefined
Sun Prairie High School
General -
Madison Area Technical College
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