Audrianna Culler

• Submit IT tickets on behalf of the department.
• Assist in processing bankruptcies, delinquent bill certifications, and bad debt.
• Manage the generation, printing, accuracy, and mailing of utility bills.
• Approve and perform billing adjustments on customer accounts.
• Assign and review work of Accounts Receivable Clerks.
• Assist in the implementation of new policies and inform employees of changes to normal operations.
• Participate in the selection and hiring of staff.
• Provide and coordinate training.
• Monitor workflow and develop standard of procedures.
• Work with employees to correct deficiencies and implement discipline.
• Conduct performance appraisals.
• Review and approve timesheets and time of requests.

Accounts Receivable Clerk (2 yr. Position)

• Accept, process, and reconcile various types of payments for utility bills.
• Process refunds to customers as necessary.
• File, maintain, and destroy information in accordance with the department’s Records Retention Policy.
• Review, interpret, and analyze meter reads for evidence of irregular conditions for proper billing.
• Update billing account information as needed.
• Assist customers with starting new service or finalizing existing accounts.
• Communicate with residents regarding utility billing, complaints, and miscellaneous correspondence.
• Assist customers with their confidential banking information for payment services.
• Schedule and prepare service orders.
• Detect and troubleshoot software issues alongside billing system provider.

• Assist accounts receivable by posting cash receipts, checks, credit cards, and ACH payments.
• Assist accounts payable in entering bills.
• Generate customer invoices.
• Responsible for credit collections on all customer accounts.
• Produce and distribute company memos and letters.
• Answer multi-line phone system, screen calls, and refer callers to appropriate personnel.
• Organize and schedule appointments.
• Manage and correspond to high volumes of emails daily.
• Assign job schedules for workers based on their abilities and location.
• Manage electronic and paper files.
• Data entry in various software programs.

• Greet customers and gather client, vehicle, warranty, and insurance information.
• Inquire about symptoms and discuss possible problems and solutions.
• Calculate repair estimates, verify the need for, and authorize mechanical repairs.
• Promote a safe and productive work environment.
• Interact with co-workers, team members, management, clients and others in a professional manor.

Receptionist (6 mo. Position)

• Greet visitors upon arrival.
• Answer multi-line phone system, screen calls, and refer callers to appropriate personnel.
• Schedule, modify, and cancel customer service appointments.
• Verify customer contact information as well as applicable warranty and service contracts.
• Provide administrative support to other staff members as needed.