Audrianna Gibson
Medford,OR
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Patient Service Specialist
providence occupational health
Medford, OR
02.2023 - Current
- Documented and managed patient information in computer system.
- Verified patient coverage prior to appointment scheduling.
- Answered incoming calls and responded to inquiries in a timely manner.
- Provided general customer service support by answering questions about services provided by the practice.
- Registered patients by verifying records to update computer system and patient charts.
- Obtained proper authorization and identification to release confidential medical records.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled appointments and managed patient records using electronic health record software.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Greeted patients upon arrival and verified patient information.
Assistant Store Manager
minute market
Medford, OR
01.2021 - 02.2023
- Maintained inventory by checking merchandise to determine levels.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Answered customer questions and addressed problems and complaints in person and via phone.
Store Manager
Family Mart
Medford, OR
01.2020 - 01.2021
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Resolved customer complaints in a timely manner.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Implemented successful business strategies to increase revenue and target new markets.
- Trained and mentored associates to teach daily tasks and procedures.
- Developed relationships with suppliers to negotiate better prices.
- Identified opportunities for cost savings through waste reduction initiatives.
- Managed daily banking activities such as deposits and withdrawals.
Education
GED -
Rogue Community College
Medford, OR11-2019
Skills
- Insurance Verification
- Appointment Scheduling
- Patient Interviewing Skills
- Bookkeeping Support
- Customer Service
- Scheduling Appointments
- Employee Training
- Point of Sale Systems
- Employee Scheduling
- Store Maintenance
- Loss Prevention
- Customer Service Management
- Team Development
- Risk Management
- Supply Ordering
- Flexible Schedule
- Work Planning and Prioritization
- Sales Promotions
- Team Motivation
- Delegating Work
- Leadership Development
- Customer Relations
- Opening and Closing Procedures
- Loss Prevention Procedures
- Relationship Building and Management
- Friendly and Positive
- Team Leadership
- Accurate Cash Handling
- Cash Management
- Sales Expertise
- Staff Supervision
- Training and Mentoring
References
References available upon request.
Timeline
Patient Service Specialist
providence occupational health
02.2023 - Current
Assistant Store Manager
minute market
01.2021 - 02.2023
Store Manager
Family Mart
01.2020 - 01.2021
GED -
Rogue Community College
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