Audrianna Lewis
Hattiesburg,MS
Summary
I am a versatile professional with a proven track record in coordinating projects, providing outstanding customer service, and implementing effective organizational strategies. Known for my adept communication, detail-oriented approach, and proactive problem-solving, I am eager to contribute my skills to drive success and efficiency in any team or project.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Head of Organizing Committee
MAXIMUS FEDERAL SERVICE
06.2021 - Current
- Follow communication procedures and policy guidelines
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Ensure consistent messaging and brand representation across all communication channels
- Build connections with essential media contacts to ensure successful coverage for campaign initiatives
Customer Service Coordinator
Sappi
01.2018 - 04.2021
- Address customer inquiries and concerns related to sustainability, ensuring a high level of customer satisfaction. Responding to customer inquiries regarding sustainability practices and product information.
- Collaborate with inside and outside sales teams on customer inquiries related to our products and services in areas of sustainability and product compliance.
- Analyze and track competitor companies on sustainability metrics
- Promoting the vision of the organization
Customer Service Representative
General Dynamics Information Technology
01.2014 - 10.2017
- Answering incoming calls and emails, providing frontline customer support or assistance with customer needs
- Follow communication and guidelines per policy.
Education
Associate of Applied Arts - General Studies
Hinds Community College
Raymond, MS05.2013
High school diploma or GED -
West Marion High School
Foxworth, MS06.2010
Skills
- Customer service
- Time Management
- Teamwork
- Communication
- Networking
- Leadership
- Organizational
- Analytical
- Adaptability
- Problem solving
- Attention to Detail
Certification
Property & Casualty License, 09/01/22, 02/01/24
Languages
English
Timeline
Customer Service Representative/Head of Organizing Committee
MAXIMUS FEDERAL SERVICE
06.2021 - Current
Customer Service Coordinator
Sappi
01.2018 - 04.2021
Customer Service Representative
General Dynamics Information Technology
01.2014 - 10.2017
Associate of Applied Arts - General Studies
Hinds Community College
High school diploma or GED -
West Marion High School
Property & Casualty License, 09/01/22, 02/01/24
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