Audrianna Pierce
Wittensville,KY
Summary
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem. Flexible team member recognized for completing quality work with minimal supervision. Highly organized and friendly individual; offering exceptional communication and multitasking abilities. Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Food City Pharmacy
Paintsville, KY
08.2022 - Current
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Received payment from customers and processed credit card transactions when necessary.
- Organized work areas so that everything was easily accessible when needed.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Provided education materials about medications to patients upon request.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Restocked shelves with new supplies of medications as needed.
- Assisted in training new employees on pharmacy procedures.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
Team Member
Arby's
Paintsville, KY
08.2020 - 07.2021
- Participated in training sessions for new employees when needed.
- Assisted customers with product selection and ordering process.
- Resolved customer issues promptly in a professional manner.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained a clean and organized work area throughout shift.
- Monitored expiration dates on food items for freshness assurance.
- Identified opportunities for process improvements within the department.
- Received, processed, and stocked merchandise in accordance with store policies.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Operated cash registers to process payments from customers.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Collaborated with team members to achieve project milestones within set deadlines.
- Built and maintained working relationships with peers and upper management.
- Rotated through series of different stations based on team needs.
- Participated in regular training sessions to improve product knowledge and service skills.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Looked for ways to go above and beyond job requirements.
Education
High School Diploma -
Johnson Central High School
Paintsville, KY05-2021
Skills
- Insurance Billing
- Drug Inventory Management
- FDA compliance
- Drug Inventory Control
- Workflow Optimization
- Order Verification
- Supply Restocking
- Billing support
- Resolving customer issues
- Staff Development
- Troubleshooting malfunctioning equipment
- Healthcare regulations
- Operations Support
- Interpreting orders
- Problem-solving skills
- New Hire Onboarding
- Patient education and counseling
- HIPAA
- Aseptic Techniques
- Team Collaboration
- Quality assurance and control
- Customer Service
- Patient Profile Setup
- Data Entry
- Insurance processing
- HIPAA Compliance
- Problem-solving abilities
- Resolving Complaints
- Excellent Communication
- Interpersonal Skills
- Adaptability
- Analytical Thinking
- Adaptability and Flexibility
- Customer Identification Checks
- Attention to Detail
- Prioritization and Organization
Affiliations
- Church/ Bible Study
- SInging
- Babysitting
- Disney
- Travel
- Crocheting
- Swimming
- Walking
Accomplishments
- Getting raises while going to school fulltime and working fulltime while achieving my goals of graduating High School
Certification
- Drivers license, August 2018
Languages
English
Professional
Attributions
- Hard working
- Positive Outlook
- Team Player
- Logical Decision Maker
- Compassionate
Timeline
Pharmacy Technician
Food City Pharmacy
08.2022 - Current
Team Member
Arby's
08.2020 - 07.2021
High School Diploma -
Johnson Central High School
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