Audrianna Powers

• Addressed user customer service concerns and decided when to escalate problems to specialist team members.
• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
• Engaged in user support interactions via telephone, chat and email platforms.
• Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.
• Discussed customer concerns regarding product usage, billing or Type to promote improved user experience.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Used internal software to process reservations, check-ins and check-outs.
• Answered customer telephone calls promptly and appropriately handled needs.
• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.

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• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Maintained cash drawer of $Amount or more per shift.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.