AUDRIANNA TAYLOR
Monroe,GA
Summary
Experienced customer service professional with strong track record in managing high-volume call center environments. Demonstrates excellent communication skills, problem-solving abilities, and commitment to delivering top-notch customer experiences. Known for effective team collaboration, adaptability to changing needs, and consistently achieving measurable results. Skilled in conflict resolution, active listening, and utilizing CRM systems to enhance service efficiency.
Overview
13
13
years of professional experience
Work History
TOOL CRIB ATTENDANT
Astemo
Monroe, GA
07.2020 - Current
- Manages daily cycle counts and maintains accurate records of all crib items dedicated production lines and maintenance functions
- Coordinates with Procurement on all incoming shipments of stock items
- Promptly provides necessary supplies to department associates for job functions using correct issue process
- Generate and file shipping and receiving documentation for supplies and test equipment
- Conducted regular inspections of tool conditions to maintain operational efficiency.
- Managed inventory of tools and supplies to ensure availability for production needs.
- Unpacked, inspected and stored new tools according to crib plans.
- Verified computer inventory against physical inventory and resolved discrepancies.
- Maintained accurate records of all transactions, ensuring proper accountability for tool usage.
- Conducted periodic inventory audits, identifying discrepancies and adjusting records accordingly.
- Developed relationships with suppliers to negotiate better pricing and delivery schedules for essential items.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Conducted research to address shipping errors and packaging mistakes.
- Managed purchase orders for maintenance, repair, and operations supplies to optimize inventory levels.
- Oversaw inventory management practices to minimize stockouts and excess inventory situations.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
DSD (Direct Store Delivery) Clerk
Walmart
Lawrenceville, GA
01.2013 - 01.2020
- Accurately managed incoming deliveries by verifying each shipment according to invoices and then process each shipment in the system
- Offered exceptional, speedy customer service to process each supplier’s shipment in a timely manner
- Document and report all discrepancies to supplier and update the computer system to reflect the variance
- Receive shipments in the system and obtain an acknowledge signature from each driver upon receipt
- Updated daily shipping log by recording incoming shipment transactions
- Inspect contents for damages and file claims if necessary
CALL CENTER AGENT
Carter’s
Braselton, GA
05.2020
- Successfully handle more than 30 customer interactions per day by incoming calls and incoming emails
- Effectively manage and resolve customer issues by giving detailed, personalized, and polite service to ensure retention and satisfaction
- Use applicable software to identify, research, and resolve complaints
- Efficiently committed to memory company products and services to answer customer questions, sell/upsell products, and place customer orders in the computer system
- Document all call information according to standard operating procedures
Education
Associate - Business Administration
GEORGIA STATE UNIVERSITY
05.2017
Diploma - undefined
MONROE AREA HIGH SCHOOL
05.2009
Skills
- More than 10 years in Customer Service
- Knowledge of Microsoft programs
- Excellent written and verbal communication
- Excellent Administrative Skills
- Payment processing
- Shipping coordination
- Customer communications
- Call center operations
- Data entry
- Intermediate in L2L
- Problem-solving skills
- Gathering information
- Interpersonal skills
- Tool identification
- Work order management
- Item tracking
- Stock control
- Attention to detail
- Inventory monitoring and management
- Order checking
- Order tracking
- Handheld scanners
- Pallet jack operation
- Analytical thinking
- Invoice processing
- Computer literacy
- Inventory management
Timeline
TOOL CRIB ATTENDANT
Astemo
07.2020 - Current
CALL CENTER AGENT
Carter’s
05.2020
DSD (Direct Store Delivery) Clerk
Walmart
01.2013 - 01.2020
Diploma - undefined
MONROE AREA HIGH SCHOOL
Associate - Business Administration
GEORGIA STATE UNIVERSITY