Dedicated Organizer well-versed in organizational and representational issues to lead impactful campaigns. Specializes in organizational development and assists in management activities to recruit, coordinate and engage talent and promote community. Self-motivated and disciplined in planning and tracking priorities. Detail-oriented professional with writing and marketing experience in both private and public sectors. Qualified advanced Technical Support Specialist able to provide comprehensive thorough evaluations of hardware and software issues.
Hi, I’m
Audrey Wakefield
Organizational Development
Atlanta,GA
Summary
Overview
5
years of professional experience
1
Certification
Work History
ServiceTitan
Technical Support Specialist
01.2023 - Current
Job overview
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched product and issue resolution tactics to address customer concerns.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Resolved 15 technical support inquiries per day
Tutu Maniacs
Communications Consultant
01.2022 - Current
Job overview
- Created and executed targeted more than 10 successful PR campaigns to raise awareness of organization and initiatives.
- Developed and implemented social media strategy to increase engagement and reach new audiences.
- Developed comprehensive media outreach plan to increase visibility of organization in local, regional and national markets.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
Danita A. Scott LLC
Associate Consultant
04.2019 - Current
Job overview
- Provided recommendations and implemented problem-solving strategies when business needed to re-energize.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Led various projects under guidance and supervision of chief consultant.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Supported clients with business analysis, documentation, and data modeling.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Helped team of 100+ lead consultants optimize efficiency of current systems by conducting training sessions
Atlanta Thrive
Executive Assistant
01.2019 - 06.2022
Job overview
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Oversaw website copy and social media platforms.
- Wrote content for press releases, website and social media campaigns.
- Developed and implemented short- and long-term communications strategies.
- Created and implemented internal and external communication plans to establish consistent and timely messaging.
- Represented company at multiple public forums and conferences.
- Developed media strategies to support product launches, increase public visibility and drive customer engagement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff of 15 members on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
Education
Ashford UniversitySan Diego, CA
Master of Arts from Organizational Management
05.2020
University Overview
- [ Forbes School of Business and Technology Management ] Member and Admin
Claflin UniversityOrangeburg, SC
Bachelor of Arts from Public Relations And Marketing
05.2018
University Overview
- [Sport Management Club] Member
Skills
- Leading Software Development Teams
- Component Replacements
- Desktop Component Repair
- Software Debugging
- Remote Technical Assistance
- Performance Optimization
- Client Service and Support
- Administrative Support
- Employee Performance Management
- Event Coordination
- Internal Communications
- Coaching and Development
- Technical Training
- Organizational Leadership
- Organizational Systems
- Company Policy Compliance
- Retention Strategies
- Organizational Effectiveness
- Marketing Campaigns
- Leadership Competency
- Employee Performance Reviews
- Public Speaking
- Working with Consultants
- Strategic Consulting
- Drafting Legal Documents
- Planning and Execution
- Daily Status Reports
- Process Analysis
- Providing Feedback
- Developing Modules
- Configuration and Management
- Data Visualization
- Social Media Platforms
- Best Practices and Methodologies
- Staff Training
- Data Recovery
- Software Diagnosis
- Desktop Support
- Account Management
- Troubleshooting and Assistance
- Customer Support Needs Assessment
- Support Ticket System Management
- Training Material Development
- Java Full Stack
- Technical Issues Analysis
- Account Updating
- Call Center Operations
- Hardware Evaluation
- Security Certification
- Blog Development
- Project Deadlines Management
- Research Abilities
- Administering Social Media Accounts
- Department Development
- Digital Communications
- Social Media Campaign
- Media Relations
- Marketing Strategies
- Public Relations
- Press Release Writing
- Online Communication Plans
- Survey Consumers
- Newsletter Writing
- Collect Data
- Administrative Duties
- Developing Presentations and Reports
- Quarterly Forecasting
- Prepare Detailed Reports
- Teamwork and Collaboration
- Written Communication
- Problem-Solving
- Analytical and Critical Thinking
- Organization and Time Management
- Training and Development
Certification
Metro Atlanta Women in Business for Good
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“And, when you want something, all the universe conspires in helping you to achieve it.”
Timeline
Technical Support Specialist
ServiceTitan
01.2023 - Current
Communications Consultant
Tutu Maniacs
01.2022 - Current
Associate Consultant
Danita A. Scott LLC
04.2019 - Current
Executive Assistant
Atlanta Thrive
01.2019 - 06.2022
Ashford University
Master of Arts from Organizational Management
Claflin University
Bachelor of Arts from Public Relations And Marketing