Audrianna Williams
West Des Moines
Summary
Organized paralegal with 12+ years of experience in managing caseloads and supporting legal teams. Demonstrated proficiency in legal document preparation and case management, with strong client communication abilities. Skilled in Microsoft Office 365, WordPerfect, and SoftPro, aiming to leverage expertise in a challenging new role. Also a dedicated Customer Service professional backed with more than 5 years in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the company production.
Overview
13
13
years of professional experience
Work History
Paralegal
Montgomery McGraw, PLLC
Canton, Mississippi
11.2012 - 06.2025
- Duties included but are not limited to; communicating with attorneys, clients, real estate agents and Banks; Reviewing purchase and sales Contracts; Requesting and reviewing title reports; Preparing closing documents regarding TRID closings, Commercial Real Estate and Raw Land Deals; Drafting documents such as, Certificates of Title, Title Commitments, Settlement Statements, Closing Disclosures, Title Insurance Policies, Warranty Deeds, Quitclaim Deeds, Executors/Executrix Deeds, Easements, Correspondences; Affidavits, Assignment of CRP Contracts, Partial Releases, Authority to Cancel, Promissory Notes; Drafting checks for closings through Quick Books, along with other respective closing documents.
Life Insurance Agent/District Leader
Primerica Insurance Company
Chicago, IL
02.2023 - 03.2024
- Duties included but were not limited to; Consulting with prospective clients regarding life insurance, budgeting and financial planning goals; Providing insurance quotes and coverage recommendations; Assisting with completing the application process and other necessary paperwork and obtaining underwriting approval for the clients.
Remote Customer Service Support Specialist -P/T
CVS
1 CVS Drive Woonstock, Rhode Island
03.2013 - 07.2019
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Processed prescriptions, verifying patient and insurance information while updating patient records and ensuring regulatory compliance.
- Sent communication to the different stores and pharmacies to properly get prescriptions filled in a timely manner.
- Process insurance claims and refunds for all providers.
- Streamlined communication processes between departments to enhance customer support efficiency.
- Trained and mentored new team members on customer service protocols and best practices.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
- Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Maintained up-to-date knowledge of company policies, procedures, and promotions to provide accurate information to customers.
- Managed multiple communication channels simultaneously, including phone, email, and live chat support systems.
- Streamlined support processes for improved efficiency and reduced response times.
Education
Associate of Applied Science - Legal Studies
Holmes Community College
11.2012
Bachelor of Arts - Political Science
Jackson State University
Associate in Business Administration -
Robert Morris College
05.2008
Skills
- Advanced in Microsoft Office 365 Programs
- Advanced in WordPerfect
- Advanced in SoftPro
- Advanced in PracticeMaster
- Advanced in Cloud/Google Drives
- Advanced in TEAMS and WebEx
- Excellent Customer Service Skills
- Proficient in Tabs3
- Proficient in Quickbooks
- Advance in Data Entry
- Typing: 50-60 wpm
- Receptionist Skills
- Tech Support Skills
- Multi-line Phone Skills
- Hardworking
- Team-player
- Driven & Ambitious
- Likes to be challenged
- Strives to be an invaluable asset to the firm
Timeline
Life Insurance Agent/District Leader
Primerica Insurance Company
02.2023 - 03.2024
Remote Customer Service Support Specialist -P/T
CVS
03.2013 - 07.2019
Paralegal
Montgomery McGraw, PLLC
11.2012 - 06.2025
Bachelor of Arts - Political Science
Jackson State University
Associate in Business Administration -
Robert Morris College
Associate of Applied Science - Legal Studies
Holmes Community College