Audrianne Curington
Pittsburgh,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer communications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and hardworking with an exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Helping Hands Nursing Solutions
08.2020 - 10.2023
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Expanded product knowledge by participating in ongoing training sessions and staying informed on industry updates.
- Contributed to team success by sharing best practices and collaborating on challenging cases with colleagues.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
Customer Experience Coordinator
Comcast, Xfinity
07.2015 - 01.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Engaged with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed high-priority accounts by delivering tailored support services that directly addressed specific needs while reinforcing client loyalty.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
Ideal Service Agent
Omni Hotels & Resorts
07.2012 - 11.2014
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Collaborated with team members to streamline processes and enhance overall service efficiency.
- Contributed to increased sales revenue by up-selling additional services and products when appropriate.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
- Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
- Participated in regular meetings to discuss performance metrics, identify areas for improvement, and develop strategies to achieve goals.
Education
Studied - Accounting
Community College of Allegheny County
Pittsburgh, PAHigh School Diploma -
Oliver High School
Pittsburgh, PA06.2007
Skills
- Database Research
- Billing coordination
- Data Entry
- Payment Processing
- Complaint Handling
- Project Management
- Account Reconciliation
- Cross-Functional Collaboration
Timeline
Customer Care Representative
Helping Hands Nursing Solutions
08.2020 - 10.2023
Customer Experience Coordinator
Comcast, Xfinity
07.2015 - 01.2021
Ideal Service Agent
Omni Hotels & Resorts
07.2012 - 11.2014
Studied - Accounting
Community College of Allegheny County
High School Diploma -
Oliver High School