Audrie Gay
Philadelphia,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Independent Contractor
NexRep
07.2022 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Consulted with customers to assess needs and propose optimal solutions.
Homemaker
My Family
03.2011 - 06.2022
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Participated in fun group activities with patients.
- Scheduled and accompanied client to medical appointments.
- Prepared meals.
- Maintained records.
- Changed bed linens, washed and ironed laundry, and performed household cleaning.
Head Photo Manager
Walgreens
12.2004 - 06.2011
- Supervised staff of six personnel by implementing company policies, protocols, work rules and disciplinary action.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ05.2014
Skills
- POS systems
- Strategic sales knowledge
- Product and Service Sales
- Cash Register Operation
- Records Maintenance
- Customer Relations
- Cash Handling
- Time management skills
- Inventory management
- Team Leadership
- Customer support
- Problem-solving
Timeline
Independent Contractor
NexRep
07.2022 - Current
Homemaker
My Family
03.2011 - 06.2022
Head Photo Manager
Walgreens
12.2004 - 06.2011
Associate of Arts - Business
University of Phoenix
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