Summary
Overview
Work History
Education
Skills
Timeline
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Audrie Gay

Philadelphia,PA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

20
20
years of professional experience

Work History

Independent Contractor

NexRep
07.2022 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Consulted with customers to assess needs and propose optimal solutions.

Homemaker

My Family
03.2011 - 06.2022
  • Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
  • Participated in fun group activities with patients.
  • Scheduled and accompanied client to medical appointments.
  • Prepared meals.
  • Maintained records.
  • Changed bed linens, washed and ironed laundry, and performed household cleaning.

Head Photo Manager

Walgreens
12.2004 - 06.2011
  • Supervised staff of six personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Associate of Arts - Business

University of Phoenix
Tempe, AZ
05.2014

Skills

  • POS systems
  • Strategic sales knowledge
  • Product and Service Sales
  • Cash Register Operation
  • Records Maintenance
  • Customer Relations
  • Cash Handling
  • Time management skills
  • Inventory management
  • Team Leadership
  • Customer support
  • Problem-solving

Timeline

Independent Contractor

NexRep
07.2022 - Current

Homemaker

My Family
03.2011 - 06.2022

Head Photo Manager

Walgreens
12.2004 - 06.2011

Associate of Arts - Business

University of Phoenix

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Audrie Gay