Summary
Overview
Work History
Education
Skills
Timeline
Generic

AUDRIE LOPEZ

North Richland Hills,TX

Summary

Dynamic customer service professional with a strong foundation in conflict resolution, communication, and problem-solving, dedicated to fostering customer satisfaction and loyalty. Recognized for exceptional teamwork and adaptability to evolving needs, consistently driving results through efficient and empathetic service delivery. A reliable and proactive contributor, committed to aligning customer and organizational objectives for mutual success.

Overview

5
5
years of professional experience

Work History

Server/Waitress

Old West Cafe
06.2024 - Current
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Pharmacy Technician

Walmart
11.2023 - 06.2024
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Senior Pharmacy Technician

Walgreens
05.2020 - 09.2023
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
  • Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
  • Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
  • Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
  • Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
  • Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.

Education

High School - undefined

Birdville High School
North Richland Hills, TX
01.2020

Skills

  • Excellent customer service
  • Workflow Optimization
  • Friendly, positive attitude
  • Team Collaboration
  • Problem-Solving Skills
  • Accurate Money Handling
  • Telephone etiquette
  • Brand representation
  • Creating sales strategies
  • Attention to detail
  • Dependable and responsible
  • Active listening

Timeline

Server/Waitress

Old West Cafe
06.2024 - Current

Pharmacy Technician

Walmart
11.2023 - 06.2024

Senior Pharmacy Technician

Walgreens
05.2020 - 09.2023

High School - undefined

Birdville High School

Similar Profiles

CREATE PROFILE