Audrina Herrera
Apple Valley,CA
Summary
High-energy employee ready to empower team members to improve company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets.
Overview
4
4
years of professional experience
Work History
Shift Lead
Jeni's Splendid Ice Creams LLC
San Diego, CA
04.2023 - 08.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues, offering thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere to consumers.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Barista/Store Cashier
Awake Juice Bar
Victorville, CA
07.2021 - 06.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Educated customers on smoothie offerings, promoting upselling opportunities and enhancing their overall experience.
Paralegal Assistant Intern
Superior Legal Services
Hesperia, CA
05.2020 - 07.2021
- Maintained strict confidentiality while handling sensitive client information according to established ethical guidelines.
- Strengthened attorney-client relationships through timely follow-ups on inquiries and concerns.
- Improved accuracy in document management through proofreading and editing of legal documents.
- Drafted persuasive legal documents for attorney review, contributing to successful case outcomes.
- Sorted and organized files, spreadsheets, and reports.
- Developed conversational skills by scheduling appointments through phone calls.
Education
High School Diploma -
Sultana High School
Hesperia, CA05.2020
Skills
- Employee Training
- Sales Proficiency
- Cash Handling
- Customer Service Management
- Organizational Skills
- Guest service
- Team Leadership
- Time Managment
Timeline
Shift Lead
Jeni's Splendid Ice Creams LLC
04.2023 - 08.2024
Barista/Store Cashier
Awake Juice Bar
07.2021 - 06.2022
Paralegal Assistant Intern
Superior Legal Services
05.2020 - 07.2021
High School Diploma -
Sultana High School