Audry Cook
Jasper,GA
Summary
Experienced Claims Representative specializing in claims investigation and customer service at the Social Security Administration. Skilled in resolving claims issues efficiently, ensuring compliance, and curating payment calculations. Strong problem-solving abilities and community action skills. Dedicated to delivering exceptional support and managing office operations effectively.
Overview
36
36
years of professional experience
Work History
Claims Representative
Social Security Administration
Havre, MT
08.2002 - 04.2025
- Conduct interviews and process applications for disability, retirement, and survivor benefits
- Resolve issues with Social Security claims and checks by providing efficient solutions
- Oversee satellite office operations, ensuring excellent service delivery to claimants
- Investigate claims to determine required documentation for disability decisions
- Adjudicate claims by calculating payment amounts and addressing overpayments
Legal Secretary
Groover and Childs
Macon, GA
09.2000 - 08.2002
- Maintained attorney calendars by tracking appointments, meetings, and conferences.
- Transcribed dictation from audio recordings into written documents using digital equipment.
- Greeted office visitors professionally while providing necessary support to attorneys.
- Prepared correspondence, memos, reports, and legal documents using Microsoft Word.
- Assisted in trial preparation by organizing exhibits and preparing witness binders.
- Coordinated court filings, including scheduling hearings and managing filing deadlines.
- Drafted and finalized legal documents such as contracts, pleadings, and motions.
- Organized case files with an efficient document filing system for easy retrieval.
Legal Secretary
Westmoreland, Patterson, Moseley and Hinson
Macon, GA
04.1989 - 09.2000
- Managed attorney calendars by tracking appointments, meetings, and conferences.
- Transcribed audio recordings into written documents using digital recording equipment.
- Greeted visitors professionally while providing essential support to attorneys.
- Assisted trial preparation by organizing exhibits, preparing witness binders, and assembling jury instructions.
- Prepared legal correspondence, memos, reports, and documents using Microsoft Word.
- Organized case files through effective document filing systems for easy information retrieval.
- Coordinated court filings by scheduling hearings, managing filing deadlines, and calendaring events.
- Drafted and edited various legal documents, including contracts, pleadings, and motions.
Education
High School Diploma -
Warner Robins High School
Warner Robins, GA06-1988
Skills
- Claims investigation and processing
- Regulatory compliance and policy review
- Payment calculations and fraud detection
- Customer service and interpersonal communication
- Time management and prioritization
References
References available upon request.
Timeline
Claims Representative
Social Security Administration
08.2002 - 04.2025
Legal Secretary
Groover and Childs
09.2000 - 08.2002
Legal Secretary
Westmoreland, Patterson, Moseley and Hinson
04.1989 - 09.2000
High School Diploma -
Warner Robins High School