Audry Guzman
San Francisco,CA
Summary
Effective Barista with a passion for crafting specialty drinks and providing exceptional customer service. Demonstrated proficiency in operating coffee machinery and ensuring product quality. Adapted to multitasking in a fast-paced environment while maintaining accuracy. Exhibited excellent communication skills and collaborated with team members to create a welcoming atmosphere. Experienced in retail management and product display. Safe food handling practices and menu memorization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista Shift Lead
Blue Bottle Coffee
San Francisco , CA
04.2023 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Supported highest standards of conduct and service to support company reputation.
- Arranged merchandise and built eye-catching displays to increase sales.
- Provided support during peak hours by running drinks or helping out on the register.
- Resolved customer complaints in a timely manner while maintaining a professional attitude at all times.
- Assisted customers in selecting beverages based on their preferences.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Maintained a clean and well-stocked work area throughout shifts.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Ensured compliance with health department regulations related to food handling practices.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Adhered to company policies regarding break times for employees.
- Greeted guests with pleasant smile and superior customer service.
- Ensured that all employees followed health and safety regulations at all times.
- Resolved conflicts between employees in a professional manner while maintaining a positive work environment.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
- Monitored employee performance and provided constructive feedback for improvement.
Server
Ramen Tatsu-Ya
Austin , TX
08.2022 - 04.2023
- Observed proper food handling procedures and upheld company policies and procedures
- Utilized problem-solving skills to troubleshoot technical issues with coffee machines or other equipment
- Trained incoming staff members on proper operation of brewing equipment and drink recipes
- Trained new baristas on proper coffee preparation techniques
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Used good communication skills to reduce guest dissatisfaction
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Memorized menu to help diners make informed meal choices
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Processed payments and completed register transactions accurately
- Used focus and memorization skills to keep track of tables and remember orders
- Prepared and served food and beverages to customers
- Delivered customer checks and securely processed credit card or cash payments
- Monitored food and beverage levels to satisfy customer needs
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Attended company and restaurant required trainings and meetings, improving skills
- Recorded transactions in point of sales system to deliver prompt service
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages
- Informed customers of daily specials
- Swept and mopped floors and removed trash.
Writer
Bluekeys Magazine
Austin , TX
04.2021 - 11.2022
- Edited text for grammatical correctness, clarity, and tone
- Revised and proofread existing content for quality
- Researched topics to craft original articles that met the needs of target audiences
- Traveled to locations to write stories from firsthand experience
- Worked closely with photographers and videographers in the field
- Edited content for accuracy, clarity, grammar and style using AP Style guidelines
- Collaborated with editors to develop story ideas and ensure all deadlines were met
- Researched and wrote articles on a wide range of topics, including current events, social issues, politics, business and finance
- Utilized social media channels to promote stories and engage readers
- Conducted interviews with both local and international celebrities to uncover exclusive stories
- Wrote and posted daily on digital platforms and social media accounts
- Transmitted and presented exciting live reports with current technology.
Cashier
Turcotte Butchers
Austin , TX
09.2021 - 02.2022
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with coworkers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Accurately processed customer payments using cash, credit cards, and checks
- Provided efficient and courteous service to customers
- Knowledgeable about food safety practices which include following sanitary guidelines when handling raw ingredients
- Knowledgeable in the proper handling and storage of raw meats to prevent spoilage or contamination
- Complied with established procedures for weights and measures, health and sanitation and safe work practices
- Experienced in operating band-saw machines to cut large pieces of meat into smaller sizes
- Skilled at monitoring temperatures inside refrigerators or freezers to ensure optimal conditions are maintained
- Familiar with preparing specialty items such as sausages, pâtés, terrines and hams.
Cashier
Little Greek Fresh Grill
Austin , TX
08.2019 - 03.2020
- Utilized point of sale system to process payments and transactions
- Enforced store policies to ensure the protection of company items
- Provided product information and resolved concerns to assist customers
- Assisted with closing duties such as counting money and reconciling receipts
- Informed customers of special promotions, loyalty programs, and discounts
- Processed payments, returns, and exchanges
- Delivered customer service by greeting customers and answering any store inquiries
- Processed cash, check, and credit cards for customer purchases
- Maintained cleanliness of work area and equipment, including washing dishes, wiping counters, mopping floors, and emptying trash receptacles
- Labeled containers with contents and date before storing food items in freezers or coolers; rotated stock so oldest items were used first
- Put food in designated containers and storage to prevent spoilage
- Assisted with prepping ingredients for a variety of menu items
- Seasoned and cooked food according to recipes or personal judgment and experience
- Operated kitchen equipment such as mixers, blenders, slicers, ovens, grills and steamers in accordance with manufacturer's instructions
- Peeled and cut fruits and vegetables to prepare for cooking or serving.
Education
Unfinished in Journalism Candidate -
St. Edward's University
05.2025
Skills
- Coffee Machinery
- Adaptive and Creative
- Retail Management
- Product Display
- Safe Food Handling Practices
- Beverage Preparation
- Menu Memorization
- Barista Training
- Customer Service
- Goal Setting
- Problem-Solving
- Cash Handling
- Task Delegation
- Effective Communication
- Opening and closing procedures
Certification
- Food Handlers License
- Food Handlers Card
References
References available upon request.
Timeline
Barista Shift Lead
Blue Bottle Coffee
04.2023 - Current
Server
Ramen Tatsu-Ya
08.2022 - 04.2023
Cashier
Turcotte Butchers
09.2021 - 02.2022
Writer
Bluekeys Magazine
04.2021 - 11.2022
Cashier
Little Greek Fresh Grill
08.2019 - 03.2020
Unfinished in Journalism Candidate -
St. Edward's University
- Food Handlers License
- Food Handlers Card
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