Audry Lopez
Lakewood
Summary
Accomplished Manager with a strong sense of ownership and initiative, known for exceptional work ethic and the drive to exceed company expectations. Skilled at furthering productive working relationships and thriving in fast-paced, deadline-driven environments. Forward-thinking leader with comprehensive experience in implementing new processes and managing innovations. Adept problem-solver with in-depth knowledge of policies and procedures, proficient in evaluating employee performance and overseeing key projects. Seasoned in both team leadership and project delivery, possessing strong strategic planning abilities and the capability to coordinate operational initiatives for maximum efficiency. Proven track record in driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled at building strong relationships across all levels of an organization to achieve business goals.
Overview
3
3
years of professional experience
Work History
Manager
McDonald's
01.2022 - Current
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Assigned work and monitored performance of project personnel.
- Monitored staff performance and addressed issues.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with industry regulations and company policies.
- Recruit, hire, train, and coach new staff members on customer service skills, food and beverage knowledge, sales, and health and safety standards.
- Operated cash registers and handled all cash transactions.
- Adhere to all food safety and security guidelines while maintaining company equipment.
- Kept the store looking clean, organized, and great.
- Reduced costs by controlling overtime, implementing operational efficiencies, and reducing waste.
- Consistently exceed monthly sales goals on upselling techniques.
- Consistently maintained the correct amount of money in each register after breakfast and lunch sales.
Coach
Robert A Millikan High School
06.2023 - 04.2025
- Created an environment where I inspired and managed an organization.
- I demonstrated leadership and built a winning team, guiding athletes to success.
- Enhanced athletes' competitive edges.
- Led an entire cheerleading program, where cheerleaders were cheering for CIF playoffs.
- Organized and directed 35 athletes, improving overall team performance.
- Developed and implemented strategic practices, gameday activities, and performances, leading our school spirit to win Most School Spirited in 2022-23 and 2023-24.
- Summer practices, school practices, fundraisers, and clinics were held to help the community and families grow.
- Managed and allocated team budget for equipment, uniforms, and travel expenses efficiently.
- Organized and led team meetings to set goals, discuss strategies, and review performance.
- Implemented injury prevention and conditioning programs to maintain athlete health and performance.
- Instructed players on proper techniques, strategies, rules and regulations of the sport.
- Collaborated with athletic directors, parents, and other coaches to support athlete development.
- Maintained accurate records of athletes' progress, attendance, and eligibility.
- Planned strategies and selected optimal team lineups to execute game plans.
Education
GED -
California State University, Long Beach
Long Beach, CA05-2026
GED -
Long Beach City College
Long Beach, CA05-2025
Skills
- Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
- Assists clients by helping with new account openings when needed
- Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
- Strong desire and ability to influence, educate, and connect customers to technology
- Cash handling experience
- Excellent interpersonal and communication skills
- Accountability
- Attention to detail
- Bilingual (advanced in Spanish reading, writing, and translating)
- Owning up to responsibility
- Team player
- Budgeting
- Proficient in software systems
- Marketing
- Staff development
- Team leadership
- Cross-functional team management
- Performance evaluations
- Complex Problem-solving
Accomplishments
- Deans list
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
ASL
Limited
References
References available upon request.
Timeline
Coach
Robert A Millikan High School
06.2023 - 04.2025
Manager
McDonald's
01.2022 - Current
GED -
Long Beach City College
GED -
California State University, Long Beach
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