AUDRY MARTINEZ
Amarillo,TX
Summary
Focused and diligent with every call, carefully obtaining, documenting and relaying information to the first responders. Able to keep the callers calm during highly stressful situations. Excellent documentation skills with advanced training in how to handle every type of situation.
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatcher
Potter County Sheriff's Office
09.2024 - Current
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police and fire, and to meet individual call needs.
- Utilized advanced technology systems for accurate tracking and monitoring of dispatched units in real-time scenarios.
Police Communications Officer
WTAMU Police Department
08.2021 - 09.2024
- Questioned callers to determine the nature of problems and locations to direct the type of response needed
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews
- Run criminal record checks, driver's license numbers and warrants into the telecommunications systems to fulfill officer requests
- Receive emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police while tracking data in real-time environments
- Assist in supervisor duties such as performing quality assurance reviews for calls taken by co-workers
- Provide training to new dispatchers and officers on job duties and responsibilities
- Improved response times for emergency calls with effective communication and prioritization skills.
911 Dispatcher
Amarillo Emergency Communications Center
10.2014 - 11.2021
- I answered 911 and non-emergency calls for police, fire, ambulance and animal control for the city of Amarillo
- Bump-up supervisor to employees on the Police and Call Take side of the floor
- I am a communications training officer for 911 call take, police dispatch and our Teletypedatabase
- Entered items into the NCIC database
- I assisted with updating the manuals for different positions
- Relayed up-to-the-minute information between callers, first responders and incoming personnel
- Determined the appropriate response for the situation and dispatched the local fire, ambulance or police service
Retail
Sears Outlet
04.2014 - 08.2014
- Minimized loss by watching for and recognizing security risks and active theft
- Located out-of-stock items for customers with other store locations or by directly contacting vendors
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process
Education
Amarillo College - Social Work
Amarillo College
Amarillo, TX05-2025
High school - General
Caprock High School
Amarillo, TX05.2011
Skills
- Dispatching
- Customer Service
- Call Center
- Microsoft Outlook
- Logistics
- Data Entry
- Microsoft Office
- Secure sensitive information
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
Additional Information
Authorized to work in the US for any employer, TX Driver's License
Certification
Master Telecommunicator Proficiency Certification
Timeline
Dispatcher
Potter County Sheriff's Office
09.2024 - Current
Police Communications Officer
WTAMU Police Department
08.2021 - 09.2024
911 Dispatcher
Amarillo Emergency Communications Center
10.2014 - 11.2021
Retail
Sears Outlet
04.2014 - 08.2014
High school - General
Caprock High School
Master Telecommunicator Proficiency Certification
Amarillo College - Social Work
Amarillo College
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