Audryana Gonzalez
Tucson,AZ
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Professional Dog Groomer
Scruffy2Fluffy
11.2022 - 06.2024
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Managed inventory and maintained optimal storage to meet expected needs.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Boosted overall efficiency by maintaining proper inventory levels of grooming supplies and equipment.
Professional Pet Stylist
Petsmart
03.2021 - 10.2022
- Supported an inclusive work environment by collaborating effectively with team members from diverse backgrounds and skillsets.
- Enhanced customer satisfaction by delivering high-quality grooming services tailored to individual pet needs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Regularly attended professional networking events, establishing strong connections within the pet styling community and increasing visibility for the salon.
- Mentored junior stylists, providing guidance on grooming techniques and customer service skills.
Football Equipment Manager
Pima Community College
05.2011 - 03.2021
- Assisted coaching staff in designing custom equipment setups for optimal player performance during games.
- Improved player safety by conducting regular inspections of protective gear and addressing concerns promptly.
- Managed budget constraints effectively while procuring high-quality gear within allocated funds.
- Established strong vendor relationships, negotiating favorable terms for bulk purchases and delivery schedules.
- Developed comprehensive understanding of emerging trends in football equipment technology to provide informed recommendations on potential upgrades or acquisitions.
- Reduced equipment repair costs through meticulous inspection and timely maintenance of gear.
- Maximized storage efficiency by implementing an organized system for categorizing and storing various types of gear.
- Collaborated with medical personnel to ensure proper fitting of protective braces or supports for injured athletes.
- Trained new team members on proper use, care, and handling procedures for football gear to prevent damage or loss.
- Conducted thorough research on various manufacturers'' offerings before making purchasing decisions, ensuring best value-for-money products were acquired.
Education
High School Diploma -
Cienega High School
Skills
Teamwork and Collaboration
Timeline
Professional Dog Groomer
Scruffy2Fluffy
11.2022 - 06.2024
Professional Pet Stylist
Petsmart
03.2021 - 10.2022
Football Equipment Manager
Pima Community College
05.2011 - 03.2021
High School Diploma -
Cienega High School
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