AUDRYAN C. WALTON
Midlothian,Texas
Summary
Dedicated and personable associate with 4 years of healthcare experience with excellent communication and detail-oriented skills in complying with study protocols, standard operating procedures, and good clinical practices. Practiced problem-solver with strong attention to detail. Prepared to offer experience in the field and take on a fast-paced position.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Clinical Research Intern
Prairie View A&M University Testing Department
Prairie View, TX
05.2022 - 08.2024
- Conduct qualification, starting, monitoring, and closeout visits to study locations by the authorized procedure
- Communication with the medical site team, including coordinators, clinical research physicians, and their site personnel.
- Provided support to Principal Investigators in designing experiments, developing protocols, and writing manuscripts for publication.
- Ensure enough investigator credentials, training, and resources, including buildings, laboratories, equipment, and personnel.
- Assess the clinical research site’s patient recruitment and retention success and offer suggestions for improvement.
- Completion of monitoring reports and follow-up letters, which includes providing summaries of the significant findings, deviations, deficiencies, and recommended actions to secure compliance.
Patient Care Technician
DaVita
Cedar Hill, Tx
07.2022 - 02.2023
- Making appointments and maintaining the front desk and reception areas
- Performing general accounting and billing services, transcribing treatment notes
- Arranging for patient hospitalization
- Maintained confidentiality of records relating to clients' treatment
- Providing direct care for the patient before, during, and after their dialysis procedure
- Operating, monitoring, and disinfecting dialysis equipment and machines
- Observing facility policies and procedures and federal & state regulations
- Measuring patient vital signs
- Completing blood sterilization process.
Customer Service Rep II
Centene Corporation
Remote
02.2023 - Current
- Handled customer service issues by providing guidance or escalating for advanced support
- Resolved over 28 tickets per day to keep queue clear and packages moving efficiently
- Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Adjusted bills and refunded money to resolve customers' service or billing complaints
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
Education
Bachelor of Science - Public Health
Prairie View A & M University
05.2022
High School Diploma -
Earl Warren High School
05.2018
Skills
- Proficient in Microsoft Office
- Strong communication and presentation skills
- Efficient time management skills
- Personable
- Problem Solving/Trouble Shooting
- Organization and accuracy/detail-oriented
- Interpersonal Skills
- Self-driven/Dependability
- Leadership
Certification
- Certified Nursing Assistant (CNA): June 2020
- American Heart Association (AHA): August 2018
- Cardiopulmonary Resuscitation Certified (CPR): August 2022
- First Aid Certified: August 2022
Languages
- English, Professional
- Spanish, Limited
Timeline
Customer Service Rep II
Centene Corporation
02.2023 - Current
Patient Care Technician
DaVita
07.2022 - 02.2023
Clinical Research Intern
Prairie View A&M University Testing Department
05.2022 - 08.2024
Bachelor of Science - Public Health
Prairie View A & M University
High School Diploma -
Earl Warren High School
- Certified Nursing Assistant (CNA): June 2020
- American Heart Association (AHA): August 2018
- Cardiopulmonary Resuscitation Certified (CPR): August 2022
- First Aid Certified: August 2022
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