AUDRYANNA METTEER

• Delegate daily tasks, addressed employee questions and resolved scheduling issues.
• Supported the successful completion of departmental objectives through proactive coordination of resources, personnel assignments, and workload balancing across various projects.
• Manage team workload to reach targets for specific tasks.
• Built strong relationships with patients/ families through positive attitude and attentive response.
• Manage multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
• Managed approximately 20 incoming/ outgoing calls each day.

Assisted intake scheduling patients, triaging, and calling to make the first initial appointment

• Assisted anywhere that needed help
• Worked very close with all the psychologist to make sure clients on the waiting list that have been waiting for a few months
• Received BASC and put them into charts
• Assisted in pulling and returning voicemails
• Looked over all the faxes that were coming into the office
• Looked over all the intake team to make sure patients were scheduled for the right department/ psychologist and fixed any mistakes that were done in the process of making the first initial appointment
• Assisted on all the psychology messages that were sent from doctors, therapists, and parents that would come in through online to get the first appointment scheduled or to get them put on the waiting list
• Assisted parents that were in need of care right away for their child with outside resources and to help them in the best way possible to find the best care needed

• Worked under the supervision of the nurses and doctors
• Assisted the nurses with vital signs at triage
• Assisted the nurses with settling the patient when patients arrived via ambulance
• Helped do proper holds with the nurses when an IV needed to be done on a patient
• Documented the proper vital signs into the charts for the patient
• Assisted the nurses and doctors in the resuscitation rooms
• Made sure that all the rooms were stocked full of supplies each day
• Made sure that all the patients and parents had everything that thhe patient needed to make them feel safe and cared for in the emergency room
• Cleaned rooms in between patients so the nurses could room them
• Sat with behavior health patients 1:1 to monitor them to make sure patients were safe
• Gave proper report at the end and beginning of each of shifts

• Assist residents to reach and maintain the highest level of performance and independence while assisting them with personal care and daily living activities
• Take and record temperature, blood pressure, weight, pulse, and respiration as instructed
• Document services performed
• Observe and report any changes in physical and emotional condition of residents
• Assist residents with personal care which may include the following: shampooing of hair, assist with showering/ bathing, incontinence management, transferring assistance and medication administration
• Communicates and interacts in a professional, respectful, and kind manner
• Ability to communicate and assist residents with dementia or related diagnosis
• Perform additional tasks as needed

• The Direct Support Professional III - Medical Specialist (DSP) is responsible for the daily well-being and safety of the clients he/she supervises
• Direct Support Professional is similar in job duties to PCA, CNA, Direct Support Staff, Program Counselor, Caregiver, HHA, and Direct Care Staff
• The duties include: assisting clients with activities of daily living and personal cares; responsible for scheduling appointments; preparing referrals and other required documents; arranging transportation and escorts; ensuring the safe transportation of clients with immobility issues and adaptive medical equipment; accompanying clients on appointments; outcome reporting and documentation; accompany clients to community activities, maintain a comprehensive references of maps/directions for use by all staff; work closely with Health Services to coordinate med appointments and ensure all necessary information is documented; assist with daily household maintenance and housekeeping; and work as a team, show respect for, employees, supervisors, vendors, and clients