Augostine Kimemia

General Manager

Wendys International

03.2003 - 03.2022

Trained new employees on proper protocols and customer service standards.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Mitigated business risks by working closely with staff members and assessing performance.
Raised property accuracy and accountability by creating new automated tracking method.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Collaborated with cross-functional teams to develop innovative solutions.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Implemented operational strategies and effectively built customer and employee loyalty.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Introduced new methods, practices, and systems to reduce turnaround time.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Reported issues to higher management with great detail.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Managed budget implementations, employee evaluations, and contract details.
Interacted well with customers to build connections and nurture relationships.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Analyzed market trends and competitor activities to create competitive advantages.
Assisted in recruiting, hiring and training of team members.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Managed purchasing, sales, marketing and customer account operations efficiently.