August Biermann
Brooklyn,NY
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Lead Barista
Pixie Scout Canteen
07.2022 - Current
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Packaged bagels, muffins and other food items for customer purchase.
- Learned how to operate register, report earnings and inventory at the end of the work days.
Laborer
Soap And Paper Factory
11.2022 - 12.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded materials onto trucks and trailers.
- Shipped and unpacked fragile material.
Cafe Supervisor
Settepani Bakery
09.2021 - 05.2022
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Monitored food inventory and supplies to prevent waste.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Managed, packed, and shipped large bulk orders consisting of in store pastries.
Education
Bachelor of Science - Biology
Hunter College of The City University of New York
New York, NY05.2025
Skills
- Menu Memorization
- Espresso preparation
- Beverage Preparation
- Barista training
- Inventory Management
- Food Service
- Quality control
- Customer service
- Shop Opening and Closing
- Attention to Detail
- Flexible Schedule
- Packaging and Labeling
- POS system operation
Timeline
Laborer
Soap And Paper Factory
11.2022 - 12.2022
Lead Barista
Pixie Scout Canteen
07.2022 - Current
Cafe Supervisor
Settepani Bakery
09.2021 - 05.2022
Bachelor of Science - Biology
Hunter College of The City University of New York