August "Elisabeth" Bug-Wiltse
Spokane,WA
Summary
Proven to enhance customer satisfaction through efficient multitasking and exceptional professionalism, notably at Cease and Desist. Skilled in facility cleaning and supply replenishment, adept at maintaining high safety and sanitation standards in fast-paced environments. Demonstrated ability to improve operational flow, achieving significant increases in service efficiency. Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barback
Cease and Desist
12.2023 - Current
- Checked ID cards and verified bar guests were of legal age.
- Delivered beverages to customers at bar and tables.
- Collected trash, wiped up spills, and removed empty glasses to maintain fresh and clean customer areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Learned how to make wide variety of mixed drinks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Greeted customers and provided friendly, knowledgeable service.
- Operated POS system to collect payments from customers.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Coordinated with bartenders to maintain smooth operation of bar area.
- Set up advertising signs and displays on shelves, counters and tables.
- Monitored dining room and bar areas for signs of overcrowding.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Offered product samples, answered questions and helped customers find items.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted bartenders with timely beverage delivery and guest requests.
- Addressed customer complaints and inquiries to verify satisfaction.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Answered customer questions about food and beverage items and assisted with menu selections.
Cashier
Wonderland Family Fun Center
05.2023 - Current
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise at the redemption counter.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Upsold additional products and services to customers, increasing revenue.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals.
- Learned duties for various positions and provided backup at key times.
Janitor
AMC Theaters
05.2023 - 11.2023
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Reported damages and hazardous conditions to management for further action.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Barista
University of Montana Campus Dining
01.2023 - 05.2023
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Packaged bagels, muffins and other food items for customer purchase.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Followed exact recipes for mixing and preparing beverage and food items.
Barista
Liquid Planet Grille
09.2022 - 12.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Packaged bagels, muffins and other food items for customer purchase.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Promoted additional items with beverages, increasing store sales.
- Followed exact recipes for mixing and preparing beverage and food items.
Barista
University of Montana Campus Dining
09.2021 - 04.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Followed exact recipes for mixing and preparing beverage and food items.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Cashier
Providence Sacred Heart Medical Center
11.2020 - 07.2021
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register to record transactions accurately and efficiently.
- Counted money in cash drawers at end of shifts to maintain accuracy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
Dishwasher
Prohibition Gastropub
07.2019 - 11.2020
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or knives used often by kitchen staff.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
- Inspected dishwashing equipment and reported issues to supervisor.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Washed dishes and assisted in bussing tables.
- Gently moved glassware, crystal, and other delicate items to prevent breakage.
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
- Increased machine efficiency by scraping and pre-washing dishes.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
Education
High School Diploma -
The University of Montana
Missoula, MTSkills
- Facility Cleaning
- Supply Replenishment
- Stock Rotation
- Flexible Schedule
- Cleaning and sanitation
- Efficient multitasking
- Fast-Paced Environment
- Safety awareness
- Customer Relations
- Professionalism
Certification
Food Worker certified-2023
MAST certified-2023
Timeline
Barback
Cease and Desist
12.2023 - Current
Cashier
Wonderland Family Fun Center
05.2023 - Current
Janitor
AMC Theaters
05.2023 - 11.2023
Barista
University of Montana Campus Dining
01.2023 - 05.2023
Barista
Liquid Planet Grille
09.2022 - 12.2022
Barista
University of Montana Campus Dining
09.2021 - 04.2022
Cashier
Providence Sacred Heart Medical Center
11.2020 - 07.2021
Dishwasher
Prohibition Gastropub
07.2019 - 11.2020
High School Diploma -
The University of Montana
Similar Profiles
Aaron ButlerAaron Butler
Funeral Director at Cease Family Funeral HomesFuneral Director at Cease Family Funeral Homes
Cheuk Yin Mo, IsaacCheuk Yin Mo, Isaac
Social Worker at Tung Wah Group of Hospitals CEASE Crisis CentreSocial Worker at Tung Wah Group of Hospitals CEASE Crisis Centre
Sierra MoserSierra Moser
Customer Experience Manager at AthletaCustomer Experience Manager at Athleta