August Collins
Springfield,IL
Summary
Driven to go above and beyond requirements to satisfy customers and promote loyalty. Proficient in building long-lasting relationships and utilizing consultative sales techniques.
Overview
7
7
years of professional experience
Work History
Customer Advocate
HCSC Blue Cross Blue Shield
Springfield, IL
03.2023 - Current
- Researched customer inquiries to ensure accurate resolution of their issues.
- Escalated complex customer cases as necessary to appropriate teams and departments.
- Developed strong relationships with customers by providing timely responses and solutions.
- Recorded detailed notes in customer accounts for future reference and follow-up.
- Maintained a high level of professionalism while communicating with customers via all channels.
- Assisted customers in navigating the company website for answers to commonly asked questions.
- Tracked progress on open cases and updated customers regularly on status changes.
- Performed extensive research on all inquiries and concerns to achieve complete client satisfaction.
- Researched problems with benefits, accounts and services with speed and accuracy.
- Used different knowledge banks to research customer problems and develop accurate responses.
Phlebotomist
Kedplasma Usa
Springfield, IL
07.2021 - 11.2021
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Followed all safety protocols when handling hazardous materials.
- Calibrated equipment according to manufacturer specifications.
- Ensured compliance with federal regulations governing laboratory procedures.
- Prepared specimens for transport to external laboratories.
- Provided excellent customer service while interacting with patients.
- Responded quickly and effectively to emergency situations.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Store Manager
Torrid
Springfield, IL
08.2019 - 07.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
Teacher's Assistant
Blackburn College
Carlinville, IL
08.2018 - 05.2021
- Provided individualized assistance to students with special needs in the classroom.
- Facilitated small group instruction and activities for students of varying abilities.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Observed student performance in order to assess progress towards academic goals.
- Provided feedback on completed assignments or tests related to specific subject matter.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Graded assignments and tests and documented results into filing systems.
Breaker
Hot Topic
Springfield, IL
11.2017 - 11.2018
- Maintained a clean and safe work environment by sweeping, mopping and removing debris from the workplace.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Upsold additional items based on customer interests and needs.
Education
Bachelor of Arts - Biology
Blackburn College
Carlinville, IL05-2021
Associate of Science - Biology
Lewis And Clark Community College
Godfrey, IL05-2018
Skills
- Conflict Resolution
- Customer services
- Inbound Call Management
- Persuasive Communication
- Service-oriented mindset
Timeline
Customer Advocate
HCSC Blue Cross Blue Shield
03.2023 - Current
Phlebotomist
Kedplasma Usa
07.2021 - 11.2021
Store Manager
Torrid
08.2019 - 07.2021
Teacher's Assistant
Blackburn College
08.2018 - 05.2021
Breaker
Hot Topic
11.2017 - 11.2018
Bachelor of Arts - Biology
Blackburn College
Associate of Science - Biology
Lewis And Clark Community College