August Louviere
Pflugerville,TX
Summary
Dynamic inside sales professional with extensive experience in customer retention, team leadership, and sales management. Expertise in developing and executing sales strategies, fostering strong client relationships, and analyzing business data to drive growth. Skilled in communication, negotiation, and CRM management. Seeking an inside sales B2B role to leverage organizational and strategic abilities to achieve sales targets and enhance business success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Retention Customer Service Representative
Charter
05.2018 - Current
- Developed and implemented customer retention strategies, resulting in a 23% increase in customer satisfaction and retention, as measured by customer interaction trackers.
- Negotiate with customers to resolve issues and improve the company's reputation.
- Analyze and document customer feedback, providing detailed reports for the marketing and sales teams.
- Manage complex and escalated issues with a solution-oriented approach.
- Awarded Top Performer of the Month for six consecutive months.
Inside Sales Representative
AT&T
01.2008 - 04.2018
- Managed warm leads through incoming calls from SMB clients, resolving billing issues, and upselling services including TV, high-speed fiber internet, and voice services.
- Awarded the AT&T Summit Award, reserved for the top 10% of sales agents nationwide, recognizing outstanding sales performance and customer service.
- Followed up with clients regularly to ensure satisfaction, address any concerns, and identify opportunities for additional sales.
- Implemented targeted marketing strategies to promote new services.
- Collaborated with the technical support team to resolve complex issues, providing clients with comprehensive solutions and enhancing their overall experience.
B2B Sales Representative
MCI Worldcom
01.2002 - 06.2005
- Mentored junior sales representatives on best practices for prospecting, closing deals, and building long-lasting client relationships.
- Exceeded quarterly sales targets consistently, contributing to the overall success of the team.
- Managed a portfolio of accounts, ensuring timely follow-up on leads and maintaining accurate records in the CRM system.
- Proficient in cold calling, regularly making over 100 calls per day to prospect and engage potential clients.
- Managed a comprehensive book of leads, effectively scheduling meetings and demos for stakeholders to showcase business solutions.
- Achieved the MCI Club award, reserved for the top 5% of agents in the Austin center, demonstrating exceptional sales performance and customer engagement.
- Developed strong relationships with mid to senior-level contacts, presenting relevant business solutions and fostering long-term partnerships.
Education
High School Diploma -
Stony Point High School
Round Rock, TX08.2003
Skills
- Leadership & Team Development
- Communication
- Sales Enhancement
- Problem Resolution & Compliance
- Technical Proficiency
- CRM software proficiency
- Attention to Detail
- Product Knowledge
- Upselling and Cross Selling
- Cold calling expertise
- Objection handling
- Active Listening
Certification
- Google Cybersecurity Certification, Coursera, 2024
- Enhanced Security Awareness
Timeline
Retention Customer Service Representative
Charter
05.2018 - Current
Inside Sales Representative
AT&T
01.2008 - 04.2018
B2B Sales Representative
MCI Worldcom
01.2002 - 06.2005
High School Diploma -
Stony Point High School
- Google Cybersecurity Certification, Coursera, 2024
- Enhanced Security Awareness
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